Registration Coordinator
Company: Glenwood Medical Associates, PC
Location: Glenwood Springs
Posted on: January 18, 2023
|
|
Job Description:
Description: JOB SUMMARY: Glenwood Medical Associates
Registration Coordinator is a vital position in our practice.
Throughout the day we are responsible for greeting everyone
entering our building, patient registration, gathering accurate
patient information, answering phones, scheduling appointments,
directing patient flow through the practice, working with providers
and medical assistants, verifying insurance, and collecting
payments. Registration Coordinator communicate on a daily basis
with their assigned clinical teams and is a key player within the
clinical team of providers and nursing staff to keep an accurate
schedule. Our practice has 15+ providers and we generally see
several hundred patients a day. Each day brings new and exciting
challenges!DUTIES AND RESPONSIBILITIES:1. Greet and receive
patients and visitors in a friendly, welcoming manner, creating a
positive first impression.2. Assist patient with immediate needs
and address pertinent questions.3. Coordinate patient activity in
reception area, report problems or irregularities, and communicate
delays to patients.4. Register new patients on computer system.5.
Obtain detailed patient information and copies of insurance card
and ID.6. Update patient demographics at each visit7. Inform
patients of the patient payment requirements for their visit and
collect payments.8. Schedule patient appointments per protocol both
in person and on the phone.9. Maintain open communication and
support customer service needs.10. Answer the main switchboard and
direct callers appropriately per protocol11. Manage cash drawer per
protocol.12. Fully participate in meeting department incentives: a.
Huddle with your provider team at least once weekly per protocol.
b. Enter patient demographic data per Meaningful Use criteria >
95%. c. Complete the new patient referral data for every new
patient. d. Appointment phone calls answered within 90 seconds at
least 90% of the time.13. Oversee reception area and lobby
maintenance.14. Must be punctual and arrive to work at the assigned
time.15. Must keep patient's health information confidential at all
times and maintain HIPPA compliance.16. Must be able to handle the
responsibility of unlocking and locking the clinic at assigned
times to maintain the security and integrity of the facility.17.
Attends and participates in Reception Services meetings.18. Looks
for ways to better serve patients and GMA and offers
suggestions.19. Other duties as assigned.Typical Physical Demands:
Work may require sitting, viewing and operating a computer for long
periods of time, as well as stooping, bending and stretching for
files and supplies. Manual dexterity required to operate telephone
and other small office equipment. Vision must be correctable to
20/20 and hearing must be in a normal range for telephone and
direct patient contacts. Job requires occasional lifting, up to 30
lbs.CRITERIA FOR EVALUATION: Evaluated on thoroughness of duties, a
pleasant and positive attitude, strong customer service skills,
attendance and punctuality, attire and grooming, initiative
(self-motivation), relationship with co-workers, especially
providers and nursing staff, patients and judgment calls. Must
master the training checklist and pass core competencies
test.REPORTING RELATIONSHIP: Reports directly to Operations
Manager. Requirements: QUALIFICATIONS:1. High school graduate or
GED.2. Keyboard proficiency at 45 wpm.3. Two years medical office
experience preferred.4. Three years customer service
experience.PERSONALITY AND WORK TRAITS: Position requires an
individual with an enthusiastic and congenial personality that can
work well with others and also work well alone. Interpersonal
skills are essential. Superior communications skills are necessary,
both verbal and non-verbal.Organizational and multi-tasking skills
are required. Must be accurate and detail oriented and a
self-starter. Must be able to work well under pressure and must be
a team player with a good sense of humor. Able to read, understand
and follow oral and written instructions. Must be able to work some
holidays, occasional Saturday mornings and occasionally cover our
After HoursClinic in the evening.SPECIAL QUALIFICATIONS: Previous
medical facility experience preferred but not required. Must be
able to demonstrate good communication and people skills. Must be
able to work some holidays, weekends, and limited over-time. Must
be able to work well under pressure and must be a team player with
a good sense of humor.
PI
Keywords: Glenwood Medical Associates, PC, Snowmass , Registration Coordinator, Other , Glenwood Springs, Colorado
Click
here to apply!
|