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Case Manager

Company: Montrose County
Location: Montrose
Posted on: May 3, 2021

Job Description:

General Statement of Duties: Designs and facilitates client education, including group workshops and individual services. Provides participation and progress reports to agency staff regarding their attendees. Provides assessments and case management services to clients as per state and county regulations. Evaluates the level of client job readiness and available resources for achievement of client self-sufficiency. Develops a self-sufficiency plan with each client; coordinates for or refers to needed services or providers. Counsels clients regarding barriers to employment, encouraging them to self-sufficiency. May act as broker in coordinating a wide range of services designed to facilitate self-sufficiency. Maintains primary responsibility for monitoring progress of clients from intake to self-sufficiency. Extensive data entry and monitoring in Colorado Benefits Management System (CBMS), MS Word, Access, and Excel.

Supervision Received: Works under the supervision of the Eligibility Supervisor and performs a variety of routine work within established policies, procedures and receives detailed instructions on new projects and assignments.

Supervision Exercised: This position has no supervisory responsibilities.

Essential Functions: Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.

  • Facilitates/coordinates training groups and workshops for participants in the areas of applications, interview skills, resume writing, job retention, parenting and life management skills; researches resources for materials to be used in training.
  • Researches, develops and updates educational workshops determined necessary by supervisor.
  • Develops and maintains good working relationships with local employers in order to promote their use of Work Experience workers and On-the-Job-Training services.
  • Refers appropriate participants for placement.
  • Follows up on referrals to ensure that the client is receiving the services planned and to determine the client's progress and level of satisfaction with the services provided.
  • Acts as a service coordinator for participants to assure their success and access to supportive community programs and resources.
  • Provides direct-to-client services (such as facilitating parenting, budgeting class, etc...), working evenings or weekends as determined necessary by client need or supervisory staff.
  • Reports discovered assessment information to appropriate case manager in timely manner.
  • Refers clients to early intervention specialists.
  • Develops work experience opportunities, analyzes and negotiates job tasks and training to accommodate participant needs; troubleshoots employer/participant issues for purpose of job retention and improvement of the work experience. Writes and monitors contracts with employers and non-profit agencies that provide on-the-job training. Negotiates and monitors employer subsidies issued to those employers hiring participants.
  • Complete required training.
  • Conducts an initial and ongoing assessment with a client.
  • Presents program participation information to each client through Participation Orientation presented in group format before individual assessment is begun.
  • Assesses education, skill level and family circumstances of applicants/recipients to determine level of job readiness, and analyze strengths and barriers to employment in order to formulate a plan with the client for attaining self-sufficiency.
  • Administers and scores various assessment tools (including Self-Assessment Index, Employment Readiness Scale, TABE, and CHOICES).
  • Evaluate results and determine appropriate actions to be taken based on the assessment tool results.
  • Outlines short and long range employment goals and steps necessary for client to reach self-sufficiency goals.
  • As mandated reporter, reports any client information change or discovery to eligibility staff; observes and documents indications of child maltreatment (abuse or neglect), domestic violence, or substance abuse, and makes appropriate referrals.
  • Maintains regular contact with client at rate determined by assessment, and formalized in IRC Action Plan to assist client in achieving self-sufficiency.
  • Develops IRC with the client, specifying terms and conditions for successful participation, addressing barriers, deadlines for conditions to be met, and services to be provided.
  • Monitors client compliance with terms of IRC and progress with regards to overall self-sufficiency plans.
  • Uses Conciliation in a timely manner to identify and address any problems with client compliance, to resolve non-compliance, improve participation, and continue client progress toward goals.
  • Maintains client case record which documents assessment, contracts, progress or lack of, correspondence, activities, successes, and services provided. Checks forms for accuracy and completeness, and enters necessary data in CBMS.
  • Enforces IRC non-compliance regulations in a timely manner, including sanctions, closures, or disqualifications; may testify at County or State hearings on customer appeals of sanctions or disqualifications.
  • Regular and predictable attendance is required.


Required Knowledge, Skills and Abilities:

Education: A High School graduate. An Associates degree is preferred or two (2) years' experience with CBMS with related programs.

Experience: A minimum of two (2) years of professional work experience with CBMS with related programs, social work, case management and working with diverse populations or related preferred.

Required Knowledge: Ability to adhere to confidentiality rules and regulations. Ability to write detailed, accurate, routine reports and correspondence and able to speak effectively before citizens, groups and in court. Strong public speaking and group education presentation/facilitation skills. Knowledge of and ability to apply the principles and techniques of case management, guidance and instruction, interviewing, assessment, and evaluation. Skill in assessment and self-sufficiency planning to ensure participant success.

Language Skills: Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form. Must be able to read, understand, and interpret complex documents. Must understand and follow verbal and written instructions. Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have understanding of current technical report and business correspondence writing techniques and methods. Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, technical reports, procedure documents and manuals. Must be able to make effective and persuasive presentation on complex topics to a wide variety of audiences.

Interpersonal Skills: Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community. Have strong customer service orientation and work collaboratively within a team environment. Interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations. Must have the skill to organize workflow and accomplish established objectives. Possess the ability to recognize when confidentiality is required and maintain strict confidentiality. Must maintain appropriate professional boundaries in relationships with customer/clients and the general public.

Mathematical Skills: Must have the ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Skills: Must be able to apply principles of logic and reasoning or scientific thinking to a wide range of intellectual and practical problems and work independently with minimal direction. Must be able to prioritize work and simultaneously manage multiple responsibilities at times under pressure of tight deadlines and emotional situations. Must have the skill to solve problems involving concrete and abstract variables in a variety of situations within established guidelines.

Office Technology/Computer Skills: Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities. Must have fundamental experience with word processing, database manipulation, spreadsheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources. Must be able to learn the software and programs related to the position and the County.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand for long periods of time; use hands and fingers to handle or feel; and reach with hands or arms. The employee is required to stand, walk, climb or balance, twist, stoop, kneel, crouch. Must be able to respond to the customers' needs and perform tasks requiring extensive hand and eye coordination. Dexterity of hands and fingers to operate a computer keyboard, mouse and other devices and objects. The employee must frequently lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Physical ability and mobility to drive a motor vehicle to and from field and meetings as required. Ability to work extended shifts and attend training and meetings outside of regularly scheduled hours and the ability to work in stressful situations.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to tolerate and be productive in a quiet to moderate noise level in the work place. Employee will have periodic exposure to hazards in the field such as driving and inclement weather. Exposure to computer screens. May be exposed to potential angry, hostile, frustrated individuals and those with behavioral and/or cognitive challenges.

Special Requirements: Must possess and maintain a valid Colorado Driver's License and satisfactory driving record. Completion of mandatory HIPAA training and ICS training courses 100, 200 and 700 within one (1) year of hire.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Montrose County, Snowmass , Case Manager, Other , Montrose, Colorado

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