General Statement of Duties: Designs and facilitates client
education, including group workshops and individual services.
Provides participation and progress reports to agency staff
regarding their attendees. Provides assessments and case management
services to clients as per state and county regulations. Evaluates
the level of client job readiness and available resources for
achievement of client self-sufficiency. Develops a self-sufficiency
plan with each client; coordinates for or refers to needed services
or providers. Counsels clients regarding barriers to employment,
encouraging them to self-sufficiency. May act as broker in
coordinating a wide range of services designed to facilitate
self-sufficiency. Maintains primary responsibility for monitoring
progress of clients from intake to self-sufficiency. Extensive data
entry and monitoring in Colorado Benefits Management System (CBMS),
MS Word, Access, and Excel.
Supervision Received: Works under the supervision of the
Eligibility Supervisor and performs a variety of routine work
within established policies, procedures and receives detailed
instructions on new projects and assignments.
Supervision Exercised: This position has no supervisory
Essential Functions: Any one position may not include all of the
duties listed nor do the listed examples include all duties which
may be found in positions of this class.
- Facilitates/coordinates training groups and workshops for
participants in the areas of applications, interview skills, resume
writing, job retention, parenting and life management skills;
researches resources for materials to be used in training.
- Researches, develops and updates educational workshops
determined necessary by supervisor.
- Develops and maintains good working relationships with local
employers in order to promote their use of Work Experience workers
and On-the-Job-Training services.
- Refers appropriate participants for placement.
- Follows up on referrals to ensure that the client is receiving
the services planned and to determine the client's progress and
level of satisfaction with the services provided.
- Acts as a service coordinator for participants to assure their
success and access to supportive community programs and
- Provides direct-to-client services (such as facilitating
parenting, budgeting class, etc...), working evenings or weekends
as determined necessary by client need or supervisory staff.
- Reports discovered assessment information to appropriate case
manager in timely manner.
- Refers clients to early intervention specialists.
- Develops work experience opportunities, analyzes and negotiates
job tasks and training to accommodate participant needs;
troubleshoots employer/participant issues for purpose of job
retention and improvement of the work experience. Writes and
monitors contracts with employers and non-profit agencies that
provide on-the-job training. Negotiates and monitors employer
subsidies issued to those employers hiring participants.
- Complete required training.
- Conducts an initial and ongoing assessment with a client.
- Presents program participation information to each client
through Participation Orientation presented in group format before
individual assessment is begun.
- Assesses education, skill level and family circumstances of
applicants/recipients to determine level of job readiness, and
analyze strengths and barriers to employment in order to formulate
a plan with the client for attaining self-sufficiency.
- Administers and scores various assessment tools (including
Self-Assessment Index, Employment Readiness Scale, TABE, and
- Evaluate results and determine appropriate actions to be taken
based on the assessment tool results.
- Outlines short and long range employment goals and steps
necessary for client to reach self-sufficiency goals.
- As mandated reporter, reports any client information change or
discovery to eligibility staff; observes and documents indications
of child maltreatment (abuse or neglect), domestic violence, or
substance abuse, and makes appropriate referrals.
- Maintains regular contact with client at rate determined by
assessment, and formalized in IRC Action Plan to assist client in
- Develops IRC with the client, specifying terms and conditions
for successful participation, addressing barriers, deadlines for
conditions to be met, and services to be provided.
- Monitors client compliance with terms of IRC and progress with
regards to overall self-sufficiency plans.
- Uses Conciliation in a timely manner to identify and address
any problems with client compliance, to resolve non-compliance,
improve participation, and continue client progress toward
- Maintains client case record which documents assessment,
contracts, progress or lack of, correspondence, activities,
successes, and services provided. Checks forms for accuracy and
completeness, and enters necessary data in CBMS.
- Enforces IRC non-compliance regulations in a timely manner,
including sanctions, closures, or disqualifications; may testify at
County or State hearings on customer appeals of sanctions or
- Regular and predictable attendance is required.
Required Knowledge, Skills and Abilities:
Education: A High School graduate. An Associates degree is
preferred or two (2) years' experience with CBMS with related
Experience: A minimum of two (2) years of professional work
experience with CBMS with related programs, social work, case
management and working with diverse populations or related
Required Knowledge: Ability to adhere to confidentiality rules
and regulations. Ability to write detailed, accurate, routine
reports and correspondence and able to speak effectively before
citizens, groups and in court. Strong public speaking and group
education presentation/facilitation skills. Knowledge of and
ability to apply the principles and techniques of case management,
guidance and instruction, interviewing, assessment, and evaluation.
Skill in assessment and self-sufficiency planning to ensure
Language Skills: Must have the ability to communicate
effectively both verbally and in writing and the skill to organize
materials and present information clearly and concisely in verbal
and written form. Must be able to read, understand, and interpret
complex documents. Must understand and follow verbal and written
instructions. Must have proficient knowledge of the English
language, proper grammar, punctuation and spelling in other oral
and written communication and have understanding of current
technical report and business correspondence writing techniques and
methods. Must be able to read, comprehend and apply laws, rules,
regulations, policies and standard operating procedures required
for this position, as well as, technical reports, procedure
documents and manuals. Must be able to make effective and
persuasive presentation on complex topics to a wide variety of
Interpersonal Skills: Must possess the ability to establish and
maintain cooperative working relationships with fellow employees,
representatives of other agencies and organizations and members of
the community. Have strong customer service orientation and work
collaboratively within a team environment. Interact professionally
and diplomatically with County employees, other agencies and
organizations and members of the community and manage difficult or
emotional customer situations. Must have the skill to organize
workflow and accomplish established objectives. Possess the ability
to recognize when confidentiality is required and maintain strict
confidentiality. Must maintain appropriate professional boundaries
in relationships with customer/clients and the general public.
Mathematical Skills: Must have the ability to work with basic
mathematical concepts such as addition, subtraction, multiplication
and division and apply concepts such as fractions, percentages,
ratios, and proportions to practical situations.
Reasoning Skills: Must be able to apply principles of logic and
reasoning or scientific thinking to a wide range of intellectual
and practical problems and work independently with minimal
direction. Must be able to prioritize work and simultaneously
manage multiple responsibilities at times under pressure of tight
deadlines and emotional situations. Must have the skill to solve
problems involving concrete and abstract variables in a variety of
situations within established guidelines.
Office Technology/Computer Skills: Must be able to effectively
use modern office technology and equipment, including computers,
calculators, telephone, copiers with scanning and faxing
capabilities. Must have fundamental experience with word
processing, database manipulation, spreadsheets, email, and the
knowledge to save and retrieve documents from a variety of
destinations and sources. Must be able to learn the software and
programs related to the position and the County.
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions. While performing the
duties of this job, the employee is regularly required to talk and
hear. The employee frequently is required to sit and stand for long
periods of time; use hands and fingers to handle or feel; and reach
with hands or arms. The employee is required to stand, walk, climb
or balance, twist, stoop, kneel, crouch. Must be able to respond to
the customers' needs and perform tasks requiring extensive hand and
eye coordination. Dexterity of hands and fingers to operate a
computer keyboard, mouse and other devices and objects. The
employee must frequently lift and/or move objects up to 25 pounds.
Specific vision abilities required by this position include close
vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus. Physical ability and
mobility to drive a motor vehicle to and from field and meetings as
required. Ability to work extended shifts and attend training and
meetings outside of regularly scheduled hours and the ability to
work in stressful situations.
Work Environment: The work environment characteristics described
here are representative of those an employee encounters while
performing essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. This job operates in a
professional office environment. This role routinely uses standard
office equipment such as computers, phones, photocopiers, filing
cabinets and fax machines. Ability to tolerate and be productive in
a quiet to moderate noise level in the work place. Employee will
have periodic exposure to hazards in the field such as driving and
inclement weather. Exposure to computer screens. May be exposed to
potential angry, hostile, frustrated individuals and those with
behavioral and/or cognitive challenges.
Special Requirements: Must possess and maintain a valid Colorado
Driver's License and satisfactory driving record. Completion of
mandatory HIPAA training and ICS training courses 100, 200 and 700
within one (1) year of hire.
Other Duties: Please note this job description is not designed
to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.