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Agent Passenger Service Assistant

Company: Worldwide Flight Services
Location: Montrose
Posted on: January 15, 2022

Job Description:

Join our team at Worldwide Flight Services as an Agent Passenger Service Assistant!Job Types: Part-time or Temporary through 1st week of April 2022Pay: From $18 per hourThe Passenger Service assists passengers with Lobby check in, baggage processing, jet bridge operations and providing special passenger assistance. Responsibilities include (but not limited to):

  • Greets arriving passengers.
  • Responds to passengers' questions, requests, or complaints.
  • Provides customers with information on routes, gates, timetables, terminals, or concourses.
  • Ensures passengers have the appropriate documentation for travel.
  • Properly tags baggage to ensure they are routed to the correct destination.
  • Directs passengers through Customs, Immigration, and quarantine as necessary.
  • Effectively communicates with customers to ensure all complaints are acknowledged and resolved in a timely manner.
  • Assists passengers who have special requirements, VIP passengers, and passengers requiring wheelchair assistance.
  • Makes public announcements as needed.The above is not intended to be an exhaustive list of all duties and responsibilities required. Other duties may be assigned.
    Required Skills
    • Excellent interpersonal and communication skills required.
    • Demonstrates qualities of leadership, initiative, and judgment.
    • Computer experience necessary.
    • Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
    • Ability to stand and walk for an eight-hour shift.
    • Hear and respond to customers.
    • Ability to speak and be understood in giving directions/information to passengers.
    • Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
    • Ability to count money.
    • Ability to lift up to 70 pounds (31.9kg).
    • Must be willing to wear uniform and insignia as prescribed by the Company.
    • Personal appearance and grooming that will present a favorable corporate image.

      Required Experience
      • Must be at least 18 years of age.
      • High school diploma or GED required.
      • Valid drivers' license.
      • Ability to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays, and days off.
      • Ability to read, write, fluently speak and understand the English language.
      • Ability to lift up to 70 pounds.

Keywords: Worldwide Flight Services, Snowmass , Agent Passenger Service Assistant, Sales , Montrose, Colorado

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