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Patient Care Technician

Company: Aspen Valley Hospital
Location: Snowmass
Posted on: November 4, 2019

Job Description:

Job Summary:########## Provides technical patient care assistance, receptionist duties, or unit clerk duties as needed under the direction of a nurse and/or physician in the patient care areas at Aspen Valley Hospital to include the emergency department, inpatient nursing, OB, same day surgery, physical therapy and diagnostic imaging. According to established policies and procedures, provides medical/nursing assistance within the scope of certification. Practices exceptional customer service, answers phone, assists in maintaining supplies and equipment, restocks, assists patients with activities of daily living, prepares beds and rooms for occupancy, transports patients, and assists with procedures. Works with nutrition staff and provides general assistance with patient meal ordering and clean-up. Communicates information in a knowledgeable and courteous manner with staff, patients, and families. Relays, reports, and documents patient information and any change in patient condition to nursing staff, while maintaining strict confidentiality of patients at all times. Performs tasks such as collection of specimens, vital signs, and telemetry monitoring as directed by nursing staff. Assists with admissions as well as discharges of patients and ensures a safe and clean environment for patients and the healthcare team. #Attends in-service training, workshops, seminars and meetings as appropriate.# Patient Care Technician WEIGHT I Clinical Practice - Process # Care Coordination 5% # # Fully competent in primary role on unit; assists with patient and family assessment and problem identification; assists with plan of #care; under the direction of the RN assists with implementation and evaluation of the #plan of care so that problems are resolved. # # # #Prioritizes patient situations and takes appropriate action in an efficient, effective manner. # # #Makes value-added resource decisions for patient care with respect to supplies, equipment, and acuity of care. # # Communicates and collaborates effectively with all members of the hospital team to address patient care issues, problem resolution, and improve delivery of multidisciplinary care. # II Clinical Practice/Patient Teaching 5% # Provides individualized patient and family education consistent with patient#s learning style, readiness to learn and self- care needs. Evaluates effectiveness of patient learning. # III Clinical Practice/ Patient Safety 5% # Adheres to all accepted patient safety standards. Identifies and promotes new learning around changing patient safety standards of practice. Addresses safety concerns within scope and reports safety concerns to RN or MD immediately.# Follows all security, confidentiality, and privacy policies. # # Serves in advocacy role; encouraging active involvement of patient and family in their care. # IV Compliance with Rules, Regulations, and Policies 5% # Records documentation in accordance with regulatory requirements, professional standards and hospital policy, as well as adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. # V Professional Development and Integration 5% # Demonstrates responsibility and accountability for own practice within scope. # # Demonstrates self- directed learning and participates in departmental education. # # Participates in quality initiatives in the department.# # # Participates and contributes to unit meetings and activities. # VI Unit/Department Specific Duties and Responsibilities/Day to Day Operations 25 # Demonstrates competency and knowledge of equipment and procedures performed and sets up for procedures (i.e. suturing; wound care); assists with procedures when requested. # # Assists MD and RN as needed with patient care to include vital signs, data collection, basic patient needs, patient positioning, splint and brace application, casting, crutch training, equipment setup, and patient transport.# Notifies RN of change in patient condition.# Prioritizes work load to meet the needs of patients in assigned department. # # Restocks and prepares patient bed/rooms for occupancy.# Identifies need for repair or replacement of equipment and follows through to ensure equipment issues are corrected. # # Answers telephone calls and call lights promptly and courteously and responds to requests and messages in a timely manner. # # Performs unit clerk duties as needed/requested. # # Ability to begin resuscitation efforts in accordance with BLS guidelines until relieved by a physician/nurse. # VII POPULATION SPECIFIC CRITERIA Pass/No Pass # Ensures developmentally appropriate care for infants, toddlers, children, adolescents, adults and geriatric patients. # VIII CORE VALUES 50% # Patient Centered: is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients# expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient#s safety above all else. # # Teamwork: works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas # # Respect for Others: actively listens to others, takes other opinions into account, and communicates openly and honestly.# He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance.# The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders # # Accountability: The employee takes responsibility for his/her actions, abides by the hospital#s guiding philosophies and policies, and follows through on commitments and physician orders.# He/she provides complete and accurate information to the Physician and/or other members of the work team. The employee takes personal pride and ownership in the quality of care and services provided to all internal and external customers # # Integrity: The employee is truthful, trustworthy, and principled.#He/she#demonstrates character, conviction, and honest and ethical behavior in all interactions with others.##The employee#s word can be trusted.##Behavior is#consistent with these AVH Core Values # KNOWLEDGE, SKILLS # ABILITIES # # EDUCATION/EXPERIENCE REQUIREMENTS # ######### High school graduate required ######### Prior experience as a unit clerk or similar medical background preferred. ######### Knowledge of procedures, schedules and basic medical terminology required. # LICENSE/REGISTRATION/CERTIFICATIONS # ######### RN, Certified Nursing Assistant or EMT-B or I preferred ######### BLS required ######### IV certification preferred ######### ACLS and PALS preferred # # KNOWLEDGE AND SKILL REQUIREMENTS # ######### Ability to concentrate and show attention to detail ######### Relatively high degree of analytical abilities ######### Strong interpersonal skills required ######### Ability to work with minimal supervision # LANGUAGE SKILLS # ######### Ability to read and communicate effectively in English ######### Spanish preferred # WORKING CONDITIONS # ######### Normal patient care environment with little exposure to excessive noise, dust and temperature ######### May be exposed to communicable diseases through normal or careless performance of responsibilities ######### May be exposed to mechanical dangers associated with mechanical devices ######### May be exposed to stressful situations # # # DESCRIPTION OF PHYSICAL DEMANDS # # PHYSICAL DEMANDS # On-the-job time is spent in the following physical activities.# ############################################################################# #Percent of Time Stand:####################################################################### 40% Walk:######################################################################## 40% Sit:############################################################################ 40% Talk or hear:############################################################# 99% Use hands to finger, handle or feel:########################## 80% Push or pull:############################################################# 30% Stoop, kneel, crouch or crawl:################################## 20% Reach with hands and arms:##################################### 20% Taste or smell:########################################################## 10% # This job requires that weight be lifted or force be exerted. ########################################################################################## Ye s/ No Up to 10 pounds:####################################################### Yes Up to 25 pounds:####################################################### Yes Up to 50 pounds:####################################################### Yes Up to 100 pounds:##################################################### Yes More than 100 pounds:############################################### No # This job has vision requirements as follows:####################### Yes/No Clear close vision:##################################################### Yes Clear distance vision:################################################# Yes Depth perception:###################################################### Yes Three-dimensional vision; ability to judge ## distances and spatial relationships:######################### Yes Ability to adjust eye to bring an object into ## sharp focus:############################################################ Yes # # # # # WORK ENVIRONMENT # This job requires exposure to the following environmental conditions: ############################################################################################ Yes/No Wet, humid conditions(non-weather):######################### No Work near moving mechanical parts:########################## No Fumes or airborne particles:###################################### Yes Toxic or caustic chemicals:######################################### No Outdoor weather conditions:##################################### Yes Extreme cold (non-weather):####################################### No Extreme heat (non-weather):####################################### No Risk of electrical shock:############################################# Yes Work with explosives:################################################ No Risk of radiation:####################################################### Yes Vibration:#################################################################### No # Hearing ability required for work environment is:############### Yes/No Ability to hear alarms on equipment:######################### Yes Ability to hear patient call:######################################### Yes Ability to hear instructions clearly:############################ Yes # ##################################################################################### #Hi/Med/Lo The typical noise level for the work environment is:################ Med # REPETITIVE MOTION ACTIONS ############################################################################## Percent of Time Repetitive use of foot control:##################################### 0% Repetitive use of hands:############################################ 50% Grasping - simple/light:############################################ 20% Grasping - firm/heavy:############################################### 5% Fine dexterity:########################################################### 25%Job Summary: Provides technical patient care assistance, receptionist duties, or unit clerk duties as needed under the direction of a nurse and/or physician in the patient care areas at Aspen Valley Hospital to include the emergency department, inpatient nursing, OB, same day surgery, physical therapy and diagnostic imaging. According to established policies and procedures, provides medical/nursing assistance within the scope of certification. Practices exceptional customer service, answers phone, assists in maintaining supplies and equipment, restocks, assists patients with activities of daily living, prepares beds and rooms for occupancy, transports patients, and assists with procedures. Works with nutrition staff and provides general assistance with patient meal ordering and clean-up. Communicates information in a knowledgeable and courteous manner with staff, patients, and families. Relays, reports, and documents patient information and any change in patient condition to nursing staff, while maintaining strict confidentiality of patients at all times. Performs tasks such as collection of specimens, vital signs, and telemetry monitoring as directed by nursing staff. Assists with admissions as well as discharges of patients and ensures a safe and clean environment for patients and the healthcare team. Attends in-service training, workshops, seminars and meetings as appropriate. Patient Care TechnicianWEIGHTIClinical Practice - Process & Care Coordination5% Fully competent in primary role on unit; assists with patient and family assessment and problem identification; assists with plan of care; under the direction of the RN assists with implementation and evaluation of the plan of care so that problems are resolved. Prioritizes patient situations and takes appropriate action in an efficient, effective manner. Makes value-added resource decisions for patient care with respect to supplies, equipment, and acuity of care. Communicates and collaborates effectively with all members of the hospital team to address patient care issues, problem resolution, and improve delivery of multidisciplinary care. IIClinical Practice/Patient Teaching5% Provides individualized patient and family education consistent with patient's learning style, readiness to learn and self- care needs. Evaluates effectiveness of patient learning. IIIClinical Practice/ Patient Safety5% Adheres to all accepted patient safety standards. Identifies and promotes new learning around changing patient safety standards of practice. Addresses safety concerns within scope and reports safety concerns to RN or MD immediately. Follows all security, confidentiality, and privacy policies. Serves in advocacy role; encouraging active involvement of patient and family in their care. IVCompliance with Rules, Regulations, and Policies5% Records documentation in accordance with regulatory requirements, professional standards and hospital policy, as well as adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. VProfessional Development and Integration5% Demonstrates responsibility and accountability for own practice within scope. Demonstrates self- directed learning and participates in departmental education. Participates in quality initiatives in the department. Participates and contributes to unit meetings and activities. VIUnit/Department Specific Duties and Responsibilities/Day to Day Operations25 Demonstrates competency and knowledge of equipment and procedures performed and sets up for procedures (i.e. suturing; wound care); assists with procedures when requested. Assists MD and RN as needed with patient care to include vital signs, data collection, basic patient needs, patient positioning, splint and brace application, casting, crutch training, equipment setup, and patient transport. Notifies RN of change in patient condition. Prioritizes work load to meet the needs of patients in assigned department. Restocks and prepares patient bed/rooms for occupancy. Identifies need for repair or replacement of equipment and follows through to ensure equipment issues are corrected. Answers telephone calls and call lights promptly and courteously and responds to requests and messages in a timely manner. Performs unit clerk duties as needed/requested. Ability to begin resuscitation efforts in accordance with BLS guidelines until relieved by a physician/nurse. VIIPOPULATION SPECIFIC CRITERIAPass/No Pass Ensures developmentally appropriate care for infants, toddlers, children, adolescents, adults and geriatric patients. VIIICORE VALUES50% Patient Centered: is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients? expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient?s safety above all else. Teamwork: works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others: actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability: The employee takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. The employee takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity: The employee is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values KNOWLEDGE, SKILLS & ABILITIES EDUCATION/EXPERIENCE REQUIREMENTS ? High school graduate required? Prior experience as a unit clerk or similar medical background preferred.? Knowledge of procedures, schedules and basic medical terminology required. LICENSE/REGISTRATION/CERTIFICATIONS ? RN, Certified Nursing Assistant or EMT-B or I preferred? BLS required? IV certification preferred? ACLS and PALS preferred KNOWLEDGE AND SKILL REQUIREMENTS ? Ability to concentrate and show attention to detail? Relatively high degree of analytical abilities? Strong interpersonal skills required? Ability to work with minimal supervision LANGUAGE SKILLS ? Ability to read and communicate effectively in English? Spanish preferred WORKING CONDITIONS ? Normal patient care environment with little exposure to excessive noise, dust and temperature? May be exposed to communicable diseases through normal or careless performance of responsibilities? May be exposed to mechanical dangers associated with mechanical devices? May be exposed to stressful situations DESCRIPTION OF PHYSICAL DEMANDS PHYSICAL DEMANDS On-the-job time is spent in the following physical activities. Percent of TimeStand: 40%Walk: 40%Sit: 40%Talk or hear: 99%Use hands to finger, handle or feel: 80%Push or pull: 30%Stoop, kneel, crouch or crawl: 20%Reach with hands and arms: 20%Taste or smell: 10% This job requires that weight be lifted or force be exerted. Ye s/ NoUp to 10 pounds: YesUp to 25 pounds: YesUp to 50 pounds: YesUp to 100 pounds: YesMore than 100 pounds: No This job has vision requirements as follows: Yes/NoClear close vision: YesClear distance vision: YesDepth perception: YesThree-dimensional vision; ability to judge distances and spatial relationships: YesAbility to adjust eye to bring an object into sharp focus: Yes WORK ENVIRONMENT This job requires exposure to the following environmental conditions: Yes/NoWet, humid conditions(non-weather): NoWork near moving mechanical parts: NoFumes or airborne particles: YesToxic or caustic chemicals: NoOutdoor weather conditions: YesExtreme cold (non-weather): NoExtreme heat (non-weather): NoRisk of electrical shock: YesWork with explosives: NoRisk of radiation: YesVibration: No Hearing ability required for work environment is: Yes/NoAbility to hear alarms on equipment: YesAbility to hear patient call: YesAbility to hear instructions clearly: Yes Hi/Med/LoThe typical noise level for the work environment is: Med REPETITIVE MOTION ACTIONS Percent of TimeRepetitive use of foot control: 0%Repetitive use of hands: 50%Grasping - simple/light: 20%Grasping - firm/heavy: 5%Fine dexterity: 25%

Keywords: Aspen Valley Hospital, Snowmass , Patient Care Technician, Professions , Snowmass, Colorado

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