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Surgery Department Scheduler

Company: Aspen Valley Hospital
Location: Snowmass
Posted on: October 16, 2019

Job Description:

Status: Full Time Eligible for Benefits: Yes The Perioperative Services Scheduler schedules Surgical Inpatients and Outpatients, as well as Endoscopy procedures as they are requested using the scheduling module. The Perioperative Services Scheduler coordinates issues as appropriate with the Charge RN, Perioperative Services Director and Perioperative Services nurses specific to scheduling. The Perioperative Services Scheduler answers phone and assists with the daily operations of the unit. The Perioperative Services Scheduler function maintains confidentiality with patients, staff and guests. The Perioperative Services Scheduler practices exceptional customer service and professionalism, performs data entry as assigned.# The Perioperative Services Scheduler will be an active member of the entire department, with the ability to help in roles outside of surgically specific job duties if needed. The Perioperative Services Scheduler will work collaboratively with others within the department to ensure an efficient, professional and respectful environment. The Perioperative Services Scheduler will work with other departments as well in regards to patient safety and communication. Primary Scope of Responsibilities: Accurately schedules all Surgical Inpatients and Outpatients, as well as Endoscopy procedures as needed/requested in a timely manner using the scheduling module and electronic medical record.# Scheduling includes ensuring accurate MD order, consents and H#P, obtaining insurance and demographic information for the physician office and communicating with pre-cert team as appropriate. Communicates appropriate pre procedure information to patient when scheduling and refers patient questions unable to answer to RN or appropriate person. Communicates immediately, or as soon as possible, any pertinent information, scheduling conflicts/issues, or special equipment needs/issues about scheduled procedures to Perioperative Charge RN. Ensures that all compliance requirements have been met, and the Pre-registration is properly updated for anticipated billing. Exercises the most desirable customer service demeanor and professionalism in all communication, duties and attire while interacting with patients, physicians, staff and visitors.# Conforms to dress-code without exception. Is thoroughly versed in Hospital and applicable HIPAA regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios.# Conforms to all regulations without exception. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families.# Assists with keeping family members updated regarding patient#s procedure/visit. Verifies all patient charges for procedures performed in the Perioperative setting within 72 hours. Answers telephone calls promptly and responds to requests and messages in a timely manner. Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed. Performs patient transport from registration to SDS assigned room. Requests patient change of clothing and gathers appropriate tests as needed. Performs vitals and IV starts under the guidance of the SDS RN or Charge RN. Utilizes paging system as needed/directed. Inserts all patient orders as directed into scheduling module, clarifying with immediate charge nurse any concerns. Prioritizes work load. Participates and contributes in Department meetings The Perioperative Services Scheduler will be responsible for working on data, audits, policies and procedures, preference cards, charges and other needed projects as assigned by the Charge RN or Director for the department when not engaged in cases. The Perioperative Services Scheduler will responsibly schedule cases in the EMR, as well as accurately communicating this information to the Charge nurse in the situation of Add-On cases. The Perioperative Services Scheduler will help with any needed assistance or functions within the department. This includes, but is not limited to: Housekeeping Functions, Materials Management and Room Stocking, and Floating to other Departments within Perioperative Services or the Hospital if needed. These roles will be assigned by the Charge Nurse or Director as needed. The Perioperative Services Scheduler will be dressed appropriately at the assigned start of the shift, be present at the assigned work area and ready to perform their job duties. The Perioperative Services Scheduler will communicate clearly with the Director and other staff in regards to plans for procedures, patient flow and personal needs. Other duties as assigned/requested. Adheres to all accepted patient safety standards Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations. #POPULATION SPECIFIC CRITERIA Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges. Able to state his/her duties during a code pink drill. Minimum Qualifications: 1-2 years of clinical scheduling experience preferred Knowledge of medical terminology preferred Ability to concentrate and show attention to detail Relatively high degree of analytical abilities Strong interpersonal skills required Ability to work independently Computer skill experience preferred Medical terminology preferred Ability to read and communicate effectively in English Spanish preferred Education/Certification Requirements: EMT-B preferred IV Certification preferred Working Conditions: Normal patient care environment with little exposure to excessive noise, dust and temperature May be exposed to communicable diseases through normal or careless performance of responsibilities May be exposed to mechanical dangers associated with mechanical devices May be exposed to stressful situations Status: Full Time Eligible for Benefits: Yes The Perioperative Services Scheduler schedules Surgical Inpatients and Outpatients, as well as Endoscopy procedures as they are requested using the scheduling module. The Perioperative Services Scheduler coordinates issues as appropriate with the Charge RN, Perioperative Services Director and Perioperative Services nurses specific to scheduling. The Perioperative Services Scheduler answers phone and assists with the daily operations of the unit. The Perioperative Services Scheduler function maintains confidentiality with patients, staff and guests. The Perioperative Services Scheduler practices exceptional customer service and professionalism, performs data entry as assigned. The Perioperative Services Scheduler will be an active member of the entire department, with the ability to help in roles outside of surgically specific job duties if needed. The Perioperative Services Scheduler will work collaboratively with others within the department to ensure an efficient, professional and respectful environment. The Perioperative Services Scheduler will work with other departments as well in regards to patient safety and communication. Primary Scope of Responsibilities: Accurately schedules all Surgical Inpatients and Outpatients, as well as Endoscopy procedures as needed/requested in a timely manner using the scheduling module and electronic medical record. Scheduling includes ensuring accurate MD order, consents and H&P, obtaining insurance and demographic information for the physician office and communicating with pre-cert team as appropriate. Communicates appropriate pre procedure information to patient when scheduling and refers patient questions unable to answer to RN or appropriate person. Communicates immediately, or as soon as possible, any pertinent information, scheduling conflicts/issues, or special equipment needs/issues about scheduled procedures to Perioperative Charge RN. Ensures that all compliance requirements have been met, and the Pre-registration is properly updated for anticipated billing. Exercises the most desirable customer service demeanor and professionalism in all communication, duties and attire while interacting with patients, physicians, staff and visitors. Conforms to dress-code without exception. Is thoroughly versed in Hospital and applicable HIPAA regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios. Conforms to all regulations without exception. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families. Assists with keeping family members updated regarding patient’s procedure/visit. Verifies all patient charges for procedures performed in the Perioperative setting within 72 hours. Answers telephone calls promptly and responds to requests and messages in a timely manner. Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed. Performs patient transport from registration to SDS assigned room. Requests patient change of clothing and gathers appropriate tests as needed. Performs vitals and IV starts under the guidance of the SDS RN or Charge RN. Utilizes paging system as needed/directed. Inserts all patient orders as directed into scheduling module, clarifying with immediate charge nurse any concerns. Prioritizes work load. Participates and contributes in Department meetings The Perioperative Services Scheduler will be responsible for working on data, audits, policies and procedures, preference cards, charges and other needed projects as assigned by the Charge RN or Director for the department when not engaged in cases. The Perioperative Services Scheduler will responsibly schedule cases in the EMR, as well as accurately communicating this information to the Charge nurse in the situation of Add-On cases. The Perioperative Services Scheduler will help with any needed assistance or functions within the department. This includes, but is not limited to: Housekeeping Functions, Materials Management and Room Stocking, and Floating to other Departments within Perioperative Services or the Hospital if needed. These roles will be assigned by the Charge Nurse or Director as needed. The Perioperative Services Scheduler will be dressed appropriately at the assigned start of the shift, be present at the assigned work area and ready to perform their job duties. The Perioperative Services Scheduler will communicate clearly with the Director and other staff in regards to plans for procedures, patient flow and personal needs. Other duties as assigned/requested. Adheres to all accepted patient safety standards Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations. POPULATION SPECIFIC CRITERIA Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges. Able to state his/her duties during a code pink drill. Minimum Qualifications: 1-2 years of clinical scheduling experience preferred Knowledge of medical terminology preferred Ability to concentrate and show attention to detail Relatively high degree of analytical abilities Strong interpersonal skills required Ability to work independently Computer skill experience preferred Medical terminology preferred Ability to read and communicate effectively in English Spanish preferred Education/Certification Requirements: EMT-B preferred IV Certification preferred Working Conditions: Normal patient care environment with little exposure to excessive noise, dust and temperature May be exposed to communicable diseases through normal or careless performance of responsibilities May be exposed to mechanical dangers associated with mechanical devices May be exposed to stressful situations

Keywords: Aspen Valley Hospital, Snowmass , Surgery Department Scheduler, Other , Snowmass, Colorado

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