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Rehab Services Coordinator

Company: Aspen Valley Hospital
Location: Snowmass
Posted on: October 16, 2019

Job Description:

Serves as front office coordinator and technician for physical, occupational, and speech therapy services.# The front office and technician roles are shared within the department between two individuals. Provides clerical support for the department and its satellite facilities. Schedules physical, occupational, and speech therapy appointments for all patients/clients. Registers and verifies insurance coverage within computer system. Communicates with team to relay information from calls and messages. Has ability to communicate and coordinate in a knowledgeable and courteous manner with others. #Practices exceptional customer service, data entry, assists in maintaining supplies and equipment, cleaning department, transportation of patients by standing assist or wheelchair, assembling crutches and ice grips, restocking linen, and set up continuous passive motion machine. ESSENTIAL FUNCTIONS #### 50% I ESSENTIAL JOB DUTIES # # Registrations, scheduling patients, and answering phone. # # Plan of Care compliance by monitoring excel sheet and updating daily. # # Processes inventory requisitions as supplies are needed and manages the pyxis supply system. # # Assists therapist as needed with patient care including: patient positioning, splint and brace assistance, crutch training and patient transport.# # # Maintains discharged patient charts, computer and paper logs on a daily basis. # # Uses critical analysis for problem solving. # II SERVICE EXCELLENCE/CUSTOMER SERVICE # # Answers telephone calls and call lights promptly and courteously responds to requests and messages in a timely manner.# Upholds core values. # # Greets patients/families by introducing self and maintaining eye contact. Obtains an interpreter as needed. # III COMPLIANCE WITH RULES, REGULATIONS AND POLICIES # # Records pertinent documentation in accordance with regulatory requirements, professional standards and hospital policy. # # Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. # # Follows hospital compliance plan and policies, including the Code of Conduct. # # Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.) # IV UNIT SPECIFIC DUTIES # RESPONSIBILITIES / DAY TO DAY OPERATIONS # # Performs related clerical duties such as filing, making charts, photocopying, running errands, entering charges, faxing, and obtaining medical information when requested from therapists or other offices. # # Answers telephone calls, responds to routine inquiries and relays other calls and messages in a timely manner. Responds to patients# requests and notifies appropriate personnel of the requests. # # Maintains a good working relationship within the department and other departments. # # Keeping gym area clean and return equipment to proper locations. # # Stock clean linens and maintain cleanliness of treatment rooms. # # Cleaning of equipment as needed including cardio machines, weights, balls, mats, hydrocollators, etc. # # Facilitates efficient work flow of the clinic by effective communication, anticipating staffing and patient needs, and collaborating with colleagues to meet the operational needs of the department. # V PROFESSIONALISM # # Maintains a clean work environment at all times. # # Demonstrates responsibility and accountability for own professional decision making and professional growth. # # Participates and contributes to departmental meetings and activities. # POPULATION SPECIFIC CRITERIA ### No Rating # Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges. # # Able to state his/her duties during a code drills. # VII CORE VALUES 50% # Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients# expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient#s safety above all else. # # Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas # # Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly.# He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance.# The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders # # Accountability:takes responsibility for his/her actions, abides by the hospital#s guiding philosophies and policies, and follows through on commitments and physician orders.# He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers # # Integrity:is truthful, trustworthy, and principled.#He/she#demonstrates character, conviction, and honest and ethical behavior in all interactions with others.##The employee#s word can be trusted.##Behavior is#consistent with these AVH Core Values # KNOWLEDGE, SKILLS # ABILITIES # # EDUCATION/EXPERIENCE REQUIREMENTS # ######### High school graduate preferred ######### Medical terminology preferred ######### Experience in a healthcare office setting preferred # KNOWLEDGE AND SKILL REQUIREMENTS # ######### Exceptional customer services skills are critical ######### Ability to concentrate and show attention to detail ######### Relatively high degree of analytical abilities ######### Strong interpersonal skills required ######### Ability to work independently ######### Proficient in typing and Microsoft Office software LANGUAGE SKILLS # ######### Ability to read and communicate effectively in English ######### Spanish preferred # WORKING CONDITIONS # ######### Normal patient care environment with little exposure to excessive noise, dust and temperature ######### May be exposed to communicable diseases through normal or careless performance of responsibilities ######### May be exposed to mechanical dangers associated with mechanical devices ######### May be exposed to stressful situations # # # DESCRIPTION OF PHYSICAL DEMANDS # PHYSICAL DEMANDS # On-the-job time is spent in the following physical activities.# ####################################################################### - Percent of Time- Stand:#################################################################### 30% Walk:##################################################################### 30% Sit:########################################################################## 50% Talk or hear:######################################################### 99% Use hands to finger, handle or feel:############### 100% Push or pull:########################################################## 10% Stoop, kneel, crouch or crawl:########################### 10% Reach with hands and arms:############################# 10% Taste or smell:###################################################### 00% # This job requires that weight be lifted or force be exerted. ###################################################################################### - Yes/ No - Up to 10 pounds:################################################### yes## Up to 25 pounds:################################################### yes## Up to 50 pounds:##################################################### no# Up to 100 pounds:################################################## no### More than 100 pounds:######################################### no### # This job has vision requirements as follows:##### - Yes/No - Clear close vision:################################################## yes# Clear distance vision:############################################ yes# Depth perception:################################################## yes# Three-dimensional vision; ability to judge ## distances and spatial relationships:######################### yes# Ability to adjust eye to bring an object into ## sharp focus:################################################################## yes# # # WORK ENVIRONMENT # Job may have exposure to the following environmental conditions: ######################################################################################## -Yes/No - Wet, humid conditions (non-weather):################ no### Work near moving mechanical parts:################ yes## Fumes or airborne particles:################################# yes### Toxic or caustic chemicals:################################### no### Outdoor weather conditions:################################# no### Extreme cold (non-weather):################################ no### Extreme heat (non-weather):################################ no### Risk of electrical shock:######################################## yes### Work with explosives:############################################ no### Risk of radiation:#################################################### no### Vibration:################################################################## no### # Hearing ability required for work environment is: - Yes/No - Ability to hear alarms on equipment:################ yes## Ability to hear patient call:################################### yes## Ability to hear instructions clearly:##################### yes## # ############################################################################### - Hi/Med/Lo - The typical noise level for the work environment is: med## # Repetitive Motion Actions##################### - Percent of Time - Repetitive use of foot control:########################## 00%### Repetitive use of hands:################################## 100%## Grasping - simple/light:####################################### 80%## Grasping - firm/heavy:####################################### 15%## Fine dexterity:###################################################### 99% ## Serves as front office coordinator and technician for physical, occupational, and speech therapy services. The front office and technician roles are shared within the department between two individuals. Provides clerical support for the department and its satellite facilities. Schedules physical, occupational, and speech therapy appointments for all patients/clients. Registers and verifies insurance coverage within computer system. Communicates with team to relay information from calls and messages. Has ability to communicate and coordinate in a knowledgeable and courteous manner with others. Practices exceptional customer service, data entry, assists in maintaining supplies and equipment, cleaning department, transportation of patients by standing assist or wheelchair, assembling crutches and ice grips, restocking linen, and set up continuous passive motion machine. ESSENTIAL FUNCTIONS 50% I ESSENTIAL JOB DUTIES Registrations, scheduling patients, and answering phone. Plan of Care compliance by monitoring excel sheet and updating daily. Processes inventory requisitions as supplies are needed and manages the pyxis supply system. Assists therapist as needed with patient care including: patient positioning, splint and brace assistance, crutch training and patient transport. Maintains discharged patient charts, computer and paper logs on a daily basis. Uses critical analysis for problem solving. II SERVICE EXCELLENCE/CUSTOMER SERVICE Answers telephone calls and call lights promptly and courteously responds to requests and messages in a timely manner. Upholds core values. Greets patients/families by introducing self and maintaining eye contact. Obtains an interpreter as needed. III COMPLIANCE WITH RULES, REGULATIONS AND POLICIES Records pertinent documentation in accordance with regulatory requirements, professional standards and hospital policy. Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. Follows hospital compliance plan and policies, including the Code of Conduct. Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.) IV UNIT SPECIFIC DUTIES & RESPONSIBILITIES / DAY TO DAY OPERATIONS Performs related clerical duties such as filing, making charts, photocopying, running errands, entering charges, faxing, and obtaining medical information when requested from therapists or other offices. Answers telephone calls, responds to routine inquiries and relays other calls and messages in a timely manner. Responds to patients’ requests and notifies appropriate personnel of the requests. Maintains a good working relationship within the department and other departments. Keeping gym area clean and return equipment to proper locations. Stock clean linens and maintain cleanliness of treatment rooms. Cleaning of equipment as needed including cardio machines, weights, balls, mats, hydrocollators, etc. Facilitates efficient work flow of the clinic by effective communication, anticipating staffing and patient needs, and collaborating with colleagues to meet the operational needs of the department. V PROFESSIONALISM Maintains a clean work environment at all times. Demonstrates responsibility and accountability for own professional decision making and professional growth. Participates and contributes to departmental meetings and activities. POPULATION SPECIFIC CRITERIA No Rating Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges. Able to state his/her duties during a code drills. VII CORE VALUES 50% Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients’ expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient’s safety above all else. Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability:takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity:is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values KNOWLEDGE, SKILLS & ABILITIES EDUCATION/EXPERIENCE REQUIREMENTS · High school graduate preferred · Medical terminology preferred · Experience in a healthcare office setting preferred KNOWLEDGE AND SKILL REQUIREMENTS · Exceptional customer services skills are critical · Ability to concentrate and show attention to detail · Relatively high degree of analytical abilities · Strong interpersonal skills required · Ability to work independently · Proficient in typing and Microsoft Office software LANGUAGE SKILLS · Ability to read and communicate effectively in English · Spanish preferred WORKING CONDITIONS · Normal patient care environment with little exposure to excessive noise, dust and temperature · May be exposed to communicable diseases through normal or careless performance of responsibilities · May be exposed to mechanical dangers associated with mechanical devices · May be exposed to stressful situations DESCRIPTION OF PHYSICAL DEMANDS PHYSICAL DEMANDS On-the-job time is spent in the following physical activities. - Percent of Time - Stand: 30% Walk: 30% Sit: 50% Talk or hear: 99% Use hands to finger, handle or feel: 100% Push or pull: 10% Stoop, kneel, crouch or crawl: 10% Reach with hands and arms: 10% Taste or smell: 00% This job requires that weight be lifted or force be exerted. - Yes/ No - Up to 10 pounds: yes Up to 25 pounds: yes Up to 50 pounds: no Up to 100 pounds: no More than 100 pounds: no This job has vision requirements as follows: - Yes/No - Clear close vision: yes Clear distance vision: yes Depth perception: yes Three-dimensional vision; ability to judge distances and spatial relationships: yes Ability to adjust eye to bring an object into sharp focus: yes WORK ENVIRONMENT Job may have exposure to the following environmental conditions: -Yes/No - Wet, humid conditions (non-weather): no Work near moving mechanical parts: yes Fumes or airborne particles: yes Toxic or caustic chemicals: no Outdoor weather conditions: no Extreme cold (non-weather): no Extreme heat (non-weather): no Risk of electrical shock: yes Work with explosives: no Risk of radiation: no Vibration: no Hearing ability required for work environment is: - Yes/No - Ability to hear alarms on equipment: yes Ability to hear patient call: yes Ability to hear instructions clearly: yes - Hi/Med/Lo - The typical noise level for the work environment is: med Repetitive Motion Actions - Percent of Time - Repetitive use of foot control: 00% Repetitive use of hands: 100% Grasping - simple/light: 80% Grasping - firm/heavy: 15% Fine dexterity: 99%

Keywords: Aspen Valley Hospital, Snowmass , Rehab Services Coordinator, Other , Snowmass, Colorado

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