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Eligibility Technician A - Rifle or GWS (Bilingual Preferred) (Temp/Full-Time w/Benefits)

Company: Garfield County Government
Location: Rifle
Posted on: March 12, 2023

Job Description:

Position Title: Eligibility Technician A - Rifle or GWS (Bilingual Preferred) (Temp/Full-Time w/Benefits)

Location: CO, Rifle

Category: Human Services

Description: This position may be avaliable in Rifle or Glenwood Springs.
Hiring Range: $16.81 - $20.22 hourly
Pay Range: $16.81 - $24.26 hourly
This is a full-time temporary position with benefits included

Performs entry level eligibility determination for public assistance programs, while receiving on the job training. Training includes instruction on applicable federal and state laws, county rules, and required computer systems. Eligibility programs include Colorado Works (TANF), Health First Colorado, Colorado's Medicaid Program which includes Long-Term Care (LTC, Supplemental Nutrition Assistance Program (SNAP), Low-income Energy Assistance Program (LEAP), Child Care Assistance Program (CCAP) and other programs as needed. Full performance of the essential functions is preparation for the next level in the Eligibility Technician career ladder; training is generally completed after a period of one year. There are three levels in the Eligibility Technician career ladder, this position is the first level in the series.

Non-supervisory position.

(These duties are illustrative of typical essential responsibilities of the job, and may vary according to assignment)
Technician A:
Participates in training and instruction. Under close supervision, assists in determining financial eligibility for public assistance programs. Learns to conduct in-person and phone Interviews with clients, collects application information, and reviews applications for eligibility programs eligibility.
Inputs data into State and County systems for new cases and information changes to current cases such as new addresses, phone numbers, birth of children, loss of family member, age limitations, addition of household members and other household information as required for certain programs.
Studies and learns the applicable rules and regulations. Develops skill in interpretation and application of required rules for efficient application processes.
Develops skills in client interactions customer service focused client interactions which include application assistance, home visits, client interviews, and appropriate business communications such as phone calls, emailing, and mailing of forms.
Provides exceptional customer services and ensures that client-based tasks, community questions, or provider requests are completed in a timely manner.
Competes required administrative tasks such as filing, paperwork completion checklists, and organization of cases in appropriate system.
Other duties as assigned.

Ability to provide services to a wide variety of people, and shows respect for clients and team members.
Actively works to resolve problems and is sensitive to individual needs and values.
Actively demonstrates attention to detail, and is thorough in completing a task.
High level of reading ability. Can read and understand written material such as procedure manuals, technical terms, reports, and can apply what is learned from reading.
Able to use and adapt to new computer technologies and software. Proficient in use of business technologies such as email, Microsoft office, and other database navigation.
Speak, read and write the English language.
Communicate effectively verbally and in writing, including generating/writing reports and business correspondence.
Maintain a high level of confidentiality and professionalism while performing essential job functions.

Position Requirements: MINIMUM QUALIFICATIONS:
Education & Experience:
High school diploma or equivalent.
One-year previous working experience which should include customer service, and a demonstrated ability to use and learn new business technologies.
Licenses & Certifications:
Valid Driver's License
Preferred Experience:
Previous experience in a human service-related position.
*Any combination of experience and education that would likely provide the required knowledge, skills and abilities as determined by Garfield County may be substituted for the requirements above.

The physical activities and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.
While performing the essential functions of this job the employee is frequently required to reach, grasp, finger, stand, sit, walk, talk and hear; occasionally required to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
Work environment is primarily office based and requires extended periods of sitting.

Work is conducted in a variety of County buildings located throughout the County. Travel between Parachute, Rifle and Glenwood Springs based worksites is required. Occasionally, the position requires travel for site visits, trainings, or other meetings.

Work Hours:
Work is generally performed Monday - Friday, 8:00am to 5:00pm, alternative schedules may be available.

Computer and relevant software applications; standard office equipment, email, and relevant databases.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. Nothing in this job description restricts Garfield County's ability to assign, reassign or eliminate duties and responsibilities of this job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes the County's current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County.
The Colorado Department of Human Services is statutorily responsible for Colorado Emergency Support Function (ESF) #6, based on the State Emergency Operations Plan . The ESF #6 functions address mass care, emergency assistance, housing and human services. When an emergency or disaster is declared all DHS employees may be required to perform job duties associated with these ESF #6.

Full-Time/Part Time: Full-Time

Location2: Rifle or Glenwood Springs, Colorado.

Benefit Information: Benefit details can be reviewed on our website,

Hiring Range: $16.81 - $20.22 hourly

Full Pay Range: $16.81 - $24.26 hourly

Driving Classification: Essential

Number of Openings: 1

Exempt/Non-Exempt: Non-Exempt

Req Number: HUM-23-00002

Open Date: 1/16/2023

About the Organization: Garfield County, Colorado consists of rugged alpine vistas and high desert mountains in the Rocky Mountain region, which dwells along the Continental Divide. Garfield County is located in western Colorado, where outdoor recreation opportunities abound, including hunting, fishing, hiking, rafting and kayaking, biking, skiing and snowboarding. It is home to the second largest designated wilderness area in Colorado - the Flattops Wilderness, the world's largest mineral hot springs pool, a popular family ski resort, and Hanging Lake, designated as a National Natural Landmark by the Secretary of the Interior in 2011.

EOE Statement: Garfield County is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


Keywords: Garfield County Government, Snowmass , Eligibility Technician A - Rifle or GWS (Bilingual Preferred) (Temp/Full-Time w/Benefits), Other , Rifle, Colorado

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