Patient Account Collections Rep
Company: Glenwood Medical Associates, PC
Location: Glenwood Springs
Posted on: January 14, 2023
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Job Description:
Description:
TITLE: Patient Collections / Company Account RepresentativeJOB
SUMMARY: Serves in a professional capacity as Patient Collections
Specialist and Company Account Representative in the Patient
Financial Services (PFS) department at Glenwood Medical Associates.
Demonstrates great communication and people skills, both with
internal and external customers. Maintains a high level of
professionalism when dealing with interdepartmental issues by
placing the customer first. Works directly and courteously with
patients and companies by providing information and explanation of
billed clinical services and collection proceedings. This position
relies on new and pre-established instructions and guidelines to
perform the functions of the job; persons must be able to take
direction well and demonstrate understanding of such guidelines.
DUTIES AND RESPONSIBILITIES:1) Works with patients/companies in a
friendly and effective manner on billing and collection issues 2)
Assists with the training of other PFS staff 3) Works and completes
aged reports, unapplied credit reports, and refunds 4) Handles
return checks5) Posts company and patient payments both in person
and over the phone6) Works bankruptcy notices7) Utilizes collection
module when dealing with collection accounts8) Effectively works
and communicates with our extended collection agency9) Notifies
billers for all claims that are incorrectly processed or have data
entry errors10) Attends educational classes when necessary to
enhance knowledge base11) Other duties as assigned by PFS
Supervisor/team lead or Manager12) Completes Bad address list13)
Manages Company account set up procedures and Statement follow
up14) Must be able to travel between offices as requested. CRITERIA
FOR EVALUATION: Evaluated on thoroughness in the completion of
duties, accuracy, pleasant attitude, dependability, initiative,
professional appearance, and the use of tact and mature judgment in
relationships with co-workers, companies and patients. Works as a
team player with department staff on end-of-month duties.REPORTING
RELATIONSHIP: Reports directly to the Billing Dept Manager.
Requirements:
SPECIAL QUALIFICATIONS: Must have basic math, computer skills and
collection experience. Must be able to establish priorities, meet
deadlines, work well under pressure and has excellent verbal
de-escalation skills. Previous cash management is a plus. Must be a
team player. PI201140264
Keywords: Glenwood Medical Associates, PC, Snowmass , Patient Account Collections Rep, Other , Glenwood Springs, Colorado
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