-Replace linens on beds and replenish guest room supplies.
-Empties and cleans wastebaskets, dishwasher, refrigerator and
ashtrays as appropriate for room type.
-Clean bathrooms and replenish bathroom amenities.
-Provide necessary linen and room amenities to guests in accordance
with brand standards.
-Leave the guest room in uniform arrangement as determined by
management and make sure the door is closed and the room is
-Report any damage, hazards, and/or needed repairs to management
-Return any items found in guest rooms, hallways, or back of the
house to the Housekeeping department as a lost and found item and
writing: the date, where it was found, description of the item, and
the name of the person who found it.
-Responsible for keys signed out for the shift.
-Complete any projects or requests developed by the management
-Replaces light bulbs (if necessary).
-Restock cart at end of shift and organize the linen closet to
prepare for the next day.
-Other housekeeping duties as assigned.
-Performs all duties in accordance with brand standards and with
emphasis on meeting or exceeding guest expectations.
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.
QUALIFICATIONS AND REQUIREMENTS :
The requirements listed below are representative of the knowledge,
skills, and/or abilities required.