TELLER/NEW ACCTS
Company: Pinnacle Bank / Bank of Colorado
Location: Glenwood Springs
Posted on: July 31, 2022
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Job Description:
Job Description Description/Job Summary Provides quality service
and develops long term customer relationships. Receives and pays
money to bank customers and maintains accurate record keeping of
deposits and withdrawals, negotiable instruments, and other bank
transactions. Performs duties, which include selling and opening
new accounts, closing accounts, and advising customers on all bank
services. Requires standing for most of the work day, and requires
lifting, carrying or moving heavy boxes or bags or currency and
coin weighing up to 45 pounds. Manual dexterity, visual and aural
acuity necessary to perform duties of the position.
Responsibilities/Duties Performs all regular teller duties
including accepting deposits, cashing checks, and perform various
customer service related duties. Prepares holds on deposits.
Completes forms such as CTRs, SIRs, and any other BSA reporting as
necessary. Performs operational duties as required, which may
include: vault operations, ordering and shipping cash, ATM
settlement, research teller differences, and completing various
reports. Responsible for opening and closing individual and
commercial deposit accounts. Must obtain appropriate BSA
information and business documents for account opening. Prepares
all paperwork and assists the customer in signing the documents.
Strives to achieve sales goals by being a knowledgeable resource on
products and services available to customers. Performs various
customer service duties: Answering phone calls and assisting
walk-in customers Initiating customer research Processing check
orders Closing accounts Processing customer account printouts
Sorting daily mail Assisting with NSF, Non-post, and collections
Assisting customer with Safe Deposit Boxes Deposit verification for
credit purposes Responsible for maintaining customer accounts
including deposit accounts, CDs, Health Savings Accounts, IRAs, and
other retail banking products. Performs other related duties as
assigned by management. Ability to maintain regular and reliable
attendance, and the ability to work flexible hours, including
weekends (if branch is open on weekends) Preferred Skills Skill in
communicating with clients and co-workers in courteous and
professional manner. Skill in operating computer terminals and
printers, back counter capture machine, coin machine and copie.
Skills in effectively listening to customers and making appropriate
referrals. Ability to maintain a high level of confidentiality.
Ability to perform customer service duties and provides leadership
and guidance to subordinate members of the department in the areas
of phone and in-person inquiries, conducting customer research,
cash and check handling, and effectively making appropriate
customer referrals to other bank staff. Ability to ensure that
appropriate efficiency, accuracy, and customer service is provided
to customers to ensure that the bank's goals of meeting the
customers needs is being met. Ability to demonstrate accuracy and
efficiency in a fast-paced environment. Ability to function as a
team player. Ability to perform any other duties/projects as
assigned by management. Preferred Experience Prefer minimum of 24
months prior bank teller experience or other related cash handling
experience may be considered. Full knowledge of personal and
business banking products offered, taking a personal initiative to
stay updated on any changes. Basic knowledge of all banking
regulations applicable to the job function and of all bank policies
and procedures. Knowledge of general banking principles and a
willingness to participate in educational opportunities. Preferred
Education High School graduate or equivalent. Details We offer fair
and competitive compensation as well as bonus based on an
employee's years of service and possible discretionary merit
bonuses. Employees also have the opportunity to participate in the
Bank's incentive program, which can monetarily reward staff who
provide qualified referrals based on program guidelines. Other
benefits include: 8 paid holidays 17 PTO days each year for the
first five years of employment. Employees must also complete the
90-day introductory period prior to accruing PTO. New employees
will receive 12 hours of paid sick time upon their hire date After
five years, 22 PTO days each year Health, dental, prescription drug
card, vision, and voluntary life insurance plans Health Savings
Account Flexible medical and dependent care spending plans Parental
Leave after one year of full time employment 401K plan after 3
months and start of next quarter with employer contributions and
profit sharing Free checking account and basic printed checks Free
safe deposit box $15,000 group term life insurance Long term
disability insurance Employee Assistance Program Educational
Assistance
Keywords: Pinnacle Bank / Bank of Colorado, Snowmass , TELLER/NEW ACCTS, Other , Glenwood Springs, Colorado
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