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Customer Experience Representative

Company: Enterprise Rent-A-Car
Location: Gypsum
Posted on: January 9, 2022

Job Description:

Overview The Customer Experience Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position is scheduled to work 40 hours per week and offers targeted compensation of $20.42 per hour.Location: 217 Eldon Wilson Rd Gypsum, CO 81637As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here.Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingClean vehicles when applicableEqual Opportunity Employer/Disability/VeteransQualifications Must be at least 18 years oldHigh school diploma or GED equivalent required, some college preferredMust have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative supportMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be willing to work outside in all seasons and weather conditionsMust be willing to accept starting wage of $20.42 / hourApart from religious observation, must be able to work one of the following schedules:Monday-Tuesday 5:00pm-10:30pm, Friday-Sunday 1:00pm-10:30pm (Wednesday & Thursday OFF)Sunday-Thursday 9:00am-6:00pm (Friday & Saturday OFF)Tuesday-Saturday 1:00pm-9:00pm (Sunday & Monday OFF)

Keywords: Enterprise Rent-A-Car, Snowmass , Customer Experience Representative, Other , Gypsum, Colorado

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