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Senior Customer Service Specialist, Global Service Solutions - Louisville, CO (Delta)

Company: Medtronic
Location: Delta
Posted on: November 18, 2021

Job Description:

Careers that Change LivesWe are a learning culture. An inventive and collaborative group. We are dedicated to making sure that every patient gets the best product -when they need it. We have strong ties to our localcommunities. Our vibrant employee communities respect and value individual experience and perspective as we aim to improve lives and the access to healthcare. To learn more about us Click HereA Day in the LifeThe Senior Customer Service Specialist serves as liason between Technical Services Contact Center, Field Service Representatives and inventory management with primary responsibilities surrounding the daily entry of Service transactions into SAP ERP system. This position is responsible for representing the company to external and internal customers, answering product-related questions, tracing lost shipments, interpreting and clarifying customer orders for the shipping department, taking orders or registrations, and when necessary may connect customers to appropriate support or field staff.Responsibilities may include the following and other duties may be assigned.* Manage RMA Service queue to ensure part orders are prioritized and entered for shipment in a timely manner.* Effectively interact with groups outside of service to remove regulatory and/or credit blocks that may be placed on orders.* Effectively commuincate timely information regarding inventory status back to interested parties (Internal or External)* Create and/or validate accuracy of Time and Material Quotes* Process invoices against Time and Material Service Activity* Create, manage and deliver metrics related to RMA volume, timeliness, T&M, and T&M revenue producing activity.* Ability to process SAP Service orders after normal business orders.* Serve as Services Representative in the Coordination, Planning, and Management of Services acitvity with regard to Field Corrective Actions* Order, Creation, and Management of Service Assets deployed with Field Service Reps* Manage Calibration cycles of Service Assets* Track location and owner of existing Service Assets* Process improvement activities and maintenance of standard operating procedures* Salesforce.com management as needed: reporting, case management, training, etcMust Have: Minimum Requirements* Bachelors degree required* Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experienceNice to Have* Previous experience working with SAP.* Experience in medical device industry.* Responsive, confident problem solver and action oriented.* Self-motivated and detail oriented.* Presents a professional image.* Strong communication, interpersonal and personal organization skills.* Ability to effectively prioritize work and meet commitments.* Proficient in the use of PC software applications including Microsoft Office suite.* Ability to travel 10% or less.About MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America) Associated topics: desktop, front desk, information technology analyst, information technology support, pc, service, support analyst, support specialist, technician, technician ii

Keywords: Medtronic, Snowmass , Senior Customer Service Specialist, Global Service Solutions - Louisville, CO (Delta), Other , Delta, Colorado

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