Mountain Sales Call Center Agent

Company: Aspen Skiing Company
Location: Glenwood Springs
Posted on: September 11, 2021

Job Description:

Company Description

ASC operates the on-mountain restaurants and the four mountains in the Aspen Snowmass area - Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk - as well as the Five Star, Five Diamond property The Little Nell, the Limelight Hotel properties which operate in Aspen, Ketchum Idaho and Snowmass. ASC also operates the rental & retail stores of Four Mountain Sports and the Award-winning Ski & Snowboard Schools of Aspen Snowmass.

Job Description

Mountain Sales Call Center Agents serve as a primary point of contact and voice of the company for new and existing guests visiting Aspen Snowmass. Often being the first point of contact, each team member answers phone calls, responds to customer emails and chats, takes questions, hunts down answers, and offers advice to ensure the best possible Aspen Snowmass experience.  The perfect candidate is highly motivated by providing superior guest service and has a passion for the Aspen Snowmass product and the local areas in which Aspen Skiing Company operates in. 

This position is winter seasonal and on site in Aspen. This position is not remote.

Essential Job Functions
•    Sell products and services for Aspen Skiing Company (ASC) including lift tickets, season passes, lessons, equipment rentals, and other activities by phone.  Provide timely follow-up with guests as necessary and convert leads in to sales with confidence incentivized by an uncapped commission structure
•    Answer inbound guest calls through sales and reservation software by phone and computer, providing expert advice and exemplary guest service based on industry prescribed best practices
•    Close sales and determine customers’ needs to create more sales leads to facilitate future sales
•    Drive conversations using professional sales techniques learned through the Navis training process to best serve guests. 
•    Up-sell and cross sell effectively to enhance each guest’s experience 
•    Provide tailored offerings based on guests needs and set follow up appointments 
•    Actively pursue ongoing training opportunities to remain current on all ASC products and services, programs, policies and departmental/mountain events.   Maintain and catalog all information received through training, e-mail, and meetings for easy reference
•    Use available resources to research, troubleshoot, and solve guest issues proficiently, resolving all guest service challenges professionally. Appropriately redirect guest calls to proper department(s)
•    Develop relationships with key ASC personnel to facilitate effective communication with the entire Product Sales & Services department, Ski and Snowboard Schools, Rental/Retail, Administration, Guest Services, Online Services, and Mountain Operations
•    Respond to guest email and correspond with guests via live chat functionality
•    Share feedback with management regarding products and procedures to enhance the guest experience

Qualifications

•    High School diploma or equivalent required
•    College degree preferred
•    Previous experience using computers required 
•    Previous experience using Microsoft Office Suite preferred
•    Navis certification preferred
•    Previous experience working in sales preferred
•    Previous experience working in a professional office environment preferred
•    Fluent in English required
•    Knowledge of Spanish or Portuguese preferred
•    Knowledge of other languages is helpful

Additional Information

Supervision Given and Received 

Supervision given:  This position has no supervisory responsibilities. 
Supervision received: Works under direct supervision of the MSCC Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands
•    Ability to be on your feet, kneel and bend for extended periods of time  
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces 
•    Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.? ?? 

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

Keywords: Aspen Skiing Company, Snowmass , Mountain Sales Call Center Agent, Other , Glenwood Springs, Colorado