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Guest Services Supervisor - Residences at The Little Nell

Company: Aspen Skiing Company, L.L.C.
Location: Snowmass
Posted on: June 10, 2021

Job Description:

Job Description

Summary

Oversee operations of the Bellmen and Valets as designated. Act as interface between guests and hotel. Responsible for parking and transportation environment.

Essential Job Functions

  • Ensure that all Hotel guests' needs are identified and resolved as required.
  • Ensure that guest assistance from airport/drive through to rooms is of quality service levels.
  • Hire and train employees
  • Work with hotel departments, and establishments with regard to groups, VIP's and individual guests to ensure first class experience for the guest.
  • Manage and maintain working environment and administration for staff.
  • Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties.
  • Maintain to a high and safe standard the garage environment and the hotel limos.
  • Assist in hotel budget preparation.
  • Ensure timely and accurate payroll administration.
  • Departmental scheduling to meet business needs.
  • Staff reviewing, development and motivation.
  • Distribute parking permits and control of parking environment.
  • Ensure all departments in the group are run in accordance with laid down procedures and policies.
  • Review guest arrivals/ departures and identify specific requirements as required.
  • Provide group and individual management review and discipline.

Additional Job Functions

  • Make Director of Operations and General Manager aware of guest's comments and complaints.
  • Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook.
  • Report to shift on time.
  • Comply with all policies and procedures for the Rooms Division, The Little Nell, and Aspen Skiing Company.
  • Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management.
  • Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.

Keywords: Aspen Skiing Company, L.L.C., Snowmass , Guest Services Supervisor - Residences at The Little Nell, Other , Snowmass, Colorado

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