Guest Services Supervisor - Residences at The Little Nell
Company: Aspen Skiing Company, L.L.C.
Posted on: June 10, 2021
Oversee operations of the Bellmen and Valets as designated. Act
as interface between guests and hotel. Responsible for parking and
Essential Job Functions
- Ensure that all Hotel guests' needs are identified and resolved
- Ensure that guest assistance from airport/drive through to
rooms is of quality service levels.
- Hire and train employees
- Work with hotel departments, and establishments with regard to
groups, VIP's and individual guests to ensure first class
experience for the guest.
- Manage and maintain working environment and administration for
- Handle guest complaints/problems ensuring a timely result to
the satisfaction of all parties.
- Maintain to a high and safe standard the garage environment and
the hotel limos.
- Assist in hotel budget preparation.
- Ensure timely and accurate payroll administration.
- Departmental scheduling to meet business needs.
- Staff reviewing, development and motivation.
- Distribute parking permits and control of parking
- Ensure all departments in the group are run in accordance with
laid down procedures and policies.
- Review guest arrivals/ departures and identify specific
requirements as required.
- Provide group and individual management review and
Additional Job Functions
- Make Director of Operations and General Manager aware of
guest's comments and complaints.
- Report to work in a neatly groomed and acceptable manner as
outlined in the employee handbook.
- Report to shift on time.
- Comply with all policies and procedures for the Rooms Division,
The Little Nell, and Aspen Skiing Company.
- Is familiar with hotel fire and safety procedures. Assist in
emergency and security procedures as directed by management.
- Complete tasks and projects delegated by your manager and
assist other departments as business volumes and staff levels
Keywords: Aspen Skiing Company, L.L.C., Snowmass , Guest Services Supervisor - Residences at The Little Nell, Other , Snowmass, Colorado
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