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Overnight Manager on Duty - The Little Nell

Company: Aspen Skiing Company, L.L.C.
Location: Snowmass
Posted on: June 10, 2021

Job Description:

Job Description

Summary

To act as management during the overnight shift and fulfill all functions for hourly staff as necessary.

Essential Job Functions

Act in the following capacities to perform tasks to assist guests:

Concierge

Bell staff

Door staff

PBX

Front Desk Receptionist

Room Service Order taker

Reservationist

Purchasing

Housekeeping

  • Complete the Night Audit for the SkiCo Hospitality Division (all hotels) on a nightly basis.
  • Liaise with SMS Support and Hotel Computer Support as needed to resolve issues and ensure smooth operation of the Night Audit process.
  • Prepare all Night Audit packets for Accounting as well as information packets for Day Time.
  • Rollover all no-show guests and have amenities brought back to room service and information left for front office receptionist.
  • Monitor and Up-date Night Audit Policy and Procedure Manual as needed.
  • Prepare a nightly report on activities and areas of concern to go to General Manager and Assistant Rooms Division Manager for follow up.
  • Handle guest complaints and keep management informed as necessary.
  • Work with security on all related matters.
  • Work with Front Desk Manager and Assistant Rooms Division Manager to keep personnel up to date on policies and procedures relative to all areas.
  • Meetings: Monthly Front Office meeting, Weekly Rooms Division meeting, Bi-weekly department head meeting,
  • Ongoing training and knowledge for emergency procedures.
  • Participate in guest history management.
  • Process advance deposits for Reservations.
  • Be visible in the lobby at all times to meet and greet guests.

Additional Job Duties

  • Make Management aware of guest's comments and complaints.
  • Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook.
  • Be responsible for the grooming of on-shift employees as outlined in the employee handbook and further developed in the departmental rules.
  • Report to shift on time.
  • Comply with all policies and procedures for The Little Nell and Aspen Skiing Company.
  • Be familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management.
  • Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.

Keywords: Aspen Skiing Company, L.L.C., Snowmass , Overnight Manager on Duty - The Little Nell, Other , Snowmass, Colorado

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