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Care Coordinator

Company: PeopleCare Health Services
Location: Delta
Posted on: June 9, 2021

Job Description:

Job Description

Job Summary

To provide administrative assistance for agency programs


90 Day Visits/CSRs

o In coordination with Agency Manager and program team members, schedule, complete and document state-required 90-day visits and/or continued stay reviews (CSRs)

Intake Assessment

o In coordination with program team members perform assessment and intake of new clients for HCBS, VA and Private Pay


o In coordination with Agency Manager and program team members, select, schedule, and coordinate caregivers based on assessment information and care plan information for new and existing clients/consumers

Coverage Assurance

o Assist Schedulers when responding to situations where scheduling conflicts, emergencies and/or call outs arise. Client schedule must be complete for the next business day/weekend before leaving each day. Work client shifts as required to meet regulatory requirements and company policy

Client/Consumer/Employee Satisfaction

o Contact clients/employees on a periodic basis to receive feedback to ensure the service is meeting the goals outlined in the care plan. Document and respond promptly to any client or staff complaints, and review complaints with the Agency Manager

Client Files

o Keep all client files current and in compliance, including regular quarterly file audits based on 10% of active clients at the time of the audit, reporting findings to the Agency Manager


o Accept on-call duty as assigned by the Agency Manager

Training and Orientation

o In conjunction with Agency Manager, serve on the Training Team responsible for supporting the agencys orientation and training efforts for Caregivers


o Enter necessary quality management and reporting responsibilities and reports as assigned by the Agency Manager

Regulatory Compliance

o In conjunction with the Administrator and Director of Policy and Compliance maintain knowledge of and ensure company compliance with all applicable local, state, and federal laws and regulations concerning the operation and provision of home care service personnel including but not limited to all ongoing requirements for continuing professional education

Recruitment & Hiring

o In conjunction with the Agency Manager and program team members, provide support efforts about the ongoing need to recruit, hire and train Caregivers, including protocols and processes


o Assure that all delegated Client and Employee Personnel Files are complete, current and in compliance with relevant state and federal regulations

Professional Library

o Develop and maintain a professional library for agency staff utilization

Cross Train

o Cross train to learn specified responsibilities of other team member positions as directed by the Agency Manager

Supervisory Responsibilities

Assigned Caregivers

Required Skills/Abilities

Ability to communicate pleasantly, professionally, and effectively with office staff and third parties in person, writing and over the phone

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Demonstrates initiative regarding collaboration and independently performs high quality work

Familiarity with the concepts, practices, and procedures of the home care industry

Ability to function well in a high-paced, and at times, stressful environment

Proficient with Microsoft Office Suite and other related software

Excellent time management skills with a proven ability to meet deadlines

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Ability to prioritize tasks and to delegate them when appropriate

Excellent problem-solving skills

Thorough in all aspects of the job

Collaborative and Coachable


High School/GED or equivalent


Experience in the field of home health care is preferred but not required

Experience managing a home and family or caring for disabled individuals is extremely desirable

Professional experience in the field of customer service


Working Conditions

Prolonged periods of sitting at a desk and working on a computer.

Essential physical requirements, such as standing, kneeling, squatting, stooping, or typing.

Physical effort/lifting, such as sedentary - up to 10 pounds; light - up to 20 pounds; medium - up to 50 pounds; heavy - over 50 pounds.

May be required to work weekends, nights, or be on-call as a regular part of the job.

Working Location(s)

Home Office

Agency Office(s)

Client Homes

Travel Requirements

Up to 50% of the time.

PeopleCare Health Services 2021 Benefit Information

Full-Time / Salaried & Hourly Office Employees

Medical: Office Visit Co-Pay Plan (Minimum Essential Coverage) 100% paid if no other coverage*

Medical: Catastrophic Medical Plan Reference Based Pricing (Minimum Value Plan)*

Direct Primary Care Membership 100% paid if no other coverage*

Group Life, AD&D 100% paid*

Long Term Disability 100% paid*

Dental Insurance 100% Paid*

Vision Insurance*

Voluntary Supplemental Benefits* - Accident Insurance, Critical Illness Insurance, Life Insurance, Short Term Disability Insurance

Employee Assistant Program*

Paid Vacation Leave Accrues based on years of service starting with 10 days per year up to 20 days per year**

Paid Sick Leave 48 hours per year

401(k) retirement plan after 1 year of service

Seven (7) paid holidays 6 company designated and 1 floating holiday

Referral bonuses for staff positions

Part-Time / Hourly Office Employees

Medical: Office Visit Co-Pay Plan (Minimum Essential Coverage) *

Direct Primary Care Membership*

Paid Vacation Leave Accrues based on years of service starting with 10 days per year up to 20 days per year**

Paid Sick Leave 48 hours per year

401(k) retirement plan after 1 year of service

*Available 1st day of the month following 60 days of employment

** Available 1st days of the month following 90 days of employment

Position Classification Information

Department: Operations

Companies Assigned: 44445

Position Family: Operations

Career Level: Individual Contributor

EEO Class: 5 Administrative Support Workers

Workers Compensation Class: 883505 Home, Public, and Traveling Healthcare Employee

FLSA OT Exempt Classification: Yes

Pay Grade: 6

Pay Range: $35,360 - $41,600

Revision Date: 1/1/2021

Company Description

PeopleCare Health Services is one of the largest Home Healthcare Companies in Colorado and can provide service in all 64 counties across the state. As one of the fastest growing home care companies, we believe that our team is the heartbeat of our business and the community. We are more than the work we do, we care for one another and the communities we serve.

We believe in working hard as a team, our commitment to growth, and having an optimistic attitude all while having a little fun, and changing the world one act of kindness at a time.

If you are looking for a career that has meaning and allows you to have an impact on your community, dont wait to contact us, you will find what you are looking for by being an integral part of our team. We look forward to knowing you.

Keywords: PeopleCare Health Services, Snowmass , Care Coordinator, Other , Delta, Colorado

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