Counter Sales Rep

Company: Hertz North America
Location: Gypsum
Posted on: June 9, 2021

Job Description:

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues. Counter Sales Rep - Eagle Airport SIGN-ON BONUS Responsibilities: Provide world-class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner Resolve customer issues and concerns professionally using effective customer service techniques Effectively communicate and offer ancillary products and services to enhance customers travel experience Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options, and vehicle upsells Answer telephone calls in a timely manner in accordance with best practices and policy standards Liaise with various Hertz departments Achieve personal sales goals while supporting the goals of the team Answer questions and provide directions in a courteous and expeditious manner Qualify and process customer rentals with accuracy and attention to detail Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines Drive continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction Keep work area organized and free of clutter The hourly rate for this position is $18.00. SIGN-ON BONUS UP TO $500 Our competitive compensation package for this role may include eligibility for the following: Performance-based incentives Voluntary Benefits include but not limited to; 401K Retirement with a company match, Paid Time Off, Medical, Dental, and Vision Insurance, Paid Parental Leave, Pet Insurance, Employee Wellness, Life Insurance, and Employee Rental Discounts Professional Experiences: Passion for customer service and attention to detail Goes the extra mile Proven strong sales and closing skills and the ability to the friendly, engaging manner Motivated to achieve and exceed targeted goals Knowledge: Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems Proficiency in English. Must be able to: Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Have the competitive drive and confidence to succeed in a commission-based environment. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate sales, professionalism, and interpersonal skills. Show a high level of ownership, accountability, and initiative. Show proven experience of working well within a team. Work flexible shifts including weekends and holidays, and work overtime as required. Work outdoors during all weather conditions. Stand for long periods of time. Physical Requirements: Applicant must possess all hearing, speaking, and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required. Hertz is a Drug-Free Workplace. All employment is contingent on the successful completion of drug and background screening. Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status, or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities, and protected veterans.

Keywords: Hertz North America, Snowmass , Counter Sales Rep, Other , Gypsum, Colorado