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Payroll Specialist II

Company: OneSource Virtual HR, Inc.
Location: Mesa
Posted on: June 8, 2021

Job Description:

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday's customer base.ABOUT ONESOURCE VIRTUALOneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more-all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let's make the day more doable. Find your company's solution .Job SummaryThe Payroll Specialist II primary responsibilities include full service payroll processing for the high level managed payroll customers, customer interaction to solve and/or triage customer initiated inquiries via the OneSource ticketing system, roles and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think "outside the box" to problem solve for the client. This is a tremendous opportunity for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.ResponsibilitiesMonitor tickets daily to ensure service level agreements and high client satisfaction levels are being metManage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identifiedFrequent direct customer contact - initiate and maintain client relationshipsCreate and maintain Standard Operating Procedures.Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meeting callsProvide training to newly implemented clients on Workday and OSV Payroll ProcessingAssist with configuration of pay components and reports necessary for use by the clientWork directly with clients to identify/resolve all issues related to Payroll ProcessingWork on special projects as assigned by the Director of Managed PayrollRequirementsCertified Payroll Professional certification required (at time of hire or within 6 months)Associates degree or higher (or equivalent experience) Strong customer service skills"Heart of a teacher" customer serviceStrong analytical skillsAble to work independently3+ years full service payroll experienceStrong written and verbal communication skillsAble to build effective working relationships with team members from different functional areasProficient in Microsoft Word and ExcelYou are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Keywords: OneSource Virtual HR, Inc., Snowmass , Payroll Specialist II, Other , Mesa, Colorado

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