Medical Office Specialist - Monument Orthopedics & Sports Trauma

Essential Functions

• Communicates the scheduling and patient process. Collects and documents all patient demographics.
• Insurance eligibility verification and collection of appropriate copays. Receive and post all payments as appropriate.
• Provide efficiencies in scheduling and managing patients and scheduling of appointments, assemble patient forms for appointments.
• Maintain strong organizational structure, workflow, and operating procedures for medical practice.
• Knowledge of medical practice principles, practices and procedures.
• Process incoming and outgoing calls efficiently, politely and as quickly as possible. Document phone messages in EHR as appropriate.
• Alert supervisor to any insurance issues in an efficient and timely manner.
• Promote existing and new programs and/or policies of Family Health West and the outpatient clinics both internally and externally, exhibiting professional and respectful behavior to others at all times.
• Complete scanning as assigned into patient charts in a timely manner.
• Direct patient contact assisting with intake registration, escorting and assisting physician with duties as assigned.
• Demonstrate fiscal responsibility.
• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
• Communicate necessary information to others as appropriate.
• Provide support of projects and demonstrate strong communication skills both oral and written.
• Follow up on patient referrals ensure timely processing.
• Call for authorization for Workers Compensation patients.
• Submit for authorization of treatment/procedures to insurance companies as needed and directed by Practice Manager or Practice Director.
• Prepare and send all referrals/documentation to outside providers as needed.
• Request documentation from outside providers and scan documentation into Medical EMR. Access records from QHN and Paper version as needed.
• Participate in regularly scheduled staff meetings with each practice MOS staff and Staff Manager to go over any issues, new processes, etc.
• Maintain knowledge of programs such as Patient Portal, EMR, QHN, Gmail and associated programs, etc.
• Train new hires as needed.
• Comply with Competency Audits and Trainings as directed by Practice Directory/Practice Manager.
• Other job related duties as assigned.

Wage Range

The wage range for this position is $14.59 - $20.03

Benefits

FHW offers a full benefits package including:
FOR ALL EMPLOYEES:
Employee Assistance Program
403 (B) with 4% match from FHW and zero day vesting schedule
FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK
Medical Plan Options:
I. PPO plan with copay/coinsurance and lower deductible
II. High Deductible Health Plan with the option for a Health Savings Account.
III. Telemedicine includes in both plan options.
Dental
Vision
Life Insurance/ Accidental Death and Dismemberment Insurance
Disability Insurance with a Short and Long Term Option.
Critical Illness and Accident Plans
Cafeteria Options: Health Reimbursement/ Flex Savings / Dependent Childcare

A host of other options to include: Pet Insurance, Identity Protection, Travel protection,

Experience

• 1. Education:High school diploma or equivalent required2. Licenses:No professional license required.3. Certifications:No certification required.4. Experience:Two to five years experience in the medical field, and a minimum of one year experience working with insurance companies preferred.

Education

• High School or better

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