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Front Office Manager

Company: Accor Hotels
Location: Telluride
Posted on: June 8, 2021

Job Description:

Front Office Manager

Inspiring and engaging. As a Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional owner & guest journey.

What is in it for you:

  • Grow your career while acheiving optimal work life balance in Telluride, Colorado
  • Employee benefits include; Medical, Dental, Life, Short-term Disability and 401k. Wellness programs offered and include a season ski pass.
  • Join an engaging culture, an excellent team, and a property with a long history of success
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Lead and manage all aspects of the Front Office Department which includes Transportation, Reception, Concierge, & Night Audit teams creating a positive and engaging culture
  • Ensure all service standards are followed with friendly and engaging service
  • Handle owner & guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our owner & guests
  • Maximize owner & guest experience through analyzing data and implementing strategies to improve service scores
  • Manage Front Office Department budget, payroll, purchasing, invoicing, and related items
  • Manage property Emergency Response and Safety programs, insuring training and compliance with safety procedures

Your experience and skills include:

  • Service focused personality is essential and previous leadership experience required
  • Prior experience working with Resort Data Program or a related system
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance

Your team and working environment:

  • Cohesive and successful Leadership Team
  • Positive work environment where connections with heart are the foundation of service
  • Supportive leadership environment with opportunities to learn and grow

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keywords: Accor Hotels, Snowmass , Front Office Manager, Other , Telluride, Colorado

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