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Customer Service Representative

Company: Climate Control Company
Location: Glenwood Springs
Posted on: June 8, 2021

Job Description:

About Climate Control Company: Established in 1956, Climate Control Company is synonymous with quality, integrity and honesty, pledges to build on the strict business practices that have been our foundation since 1956. We are committed to enhance or improve the indoor environments of our customers by striving to always improve our services. We are extremely team oriented and enjoy collaborating with our employees. We value the privilege of serving this beautiful community, and invest in our people! We are comfort drivenColorado style. Job Description: We are looking for an upbeat personable and customer focusedteam member to join our team as a Customer Service Representative. Job Responsibilities: Answer all inbound calls by the second ring Provide Fast Friendly and Fun customer service to both internal and external customers Schedule and coordinate all service calls and comfort club memberships Make outbound calls to book, confirm, and survey upcoming or completed appointments Create dispatch ticket for all service calls Dispatch Service Technicians Respond to all messages left overnight. Manage customer concerns and work to resolve them efficiently and effectively Manage company maintenance agreements and customers Assist with scheduling of customers requesting equipment replacement Other assigned duties as directed by management Requirements: 2 or more years of customer service background Excellent interpersonal and telephone skills including creative problem solving Professional attitude, enthusiastic, and reliable Must be able to work well with others/have good camaraderie skills Excellent written and verbal communication skills Must have great attention to detail/organizational skills; ability to manage multiple deadlines Microsoft Office proficiency/ technologically savvy Self-motivated and able to work independently as well as part of a team Ability to work on multiple projects and prioritize within set deadlines Handle customer concerns, and maintain a positive demeanor Salary: $15.00-$25.00+ D.O.EBenefits: PTO Paid Holidays Medical Dental Vision Life insurance/Short Term Disability Option Life Insurance/Long term disability/Accident Insurance

Keywords: Climate Control Company, Snowmass , Customer Service Representative, Other , Glenwood Springs, Colorado

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