Seasonal Front Desk Agents

Company: Hotel Colorado
Location: Glenwood Springs
Posted on: June 8, 2021

Job Description:

Seasonal Front Desk Agents

The Hotel Colorado is hiring for Seasonal Front Desk Agents for the summer season. The pay rate for this position is $16.00/hr. This Seasonal position is eligible for accrued sick time. In addition, we offer a free employee meal with each shift and sister property rates at our two sister properties. Our company has an Employee Assistance Program available to all employees and family members.

This position is responsible for providing front desk service to guests in a friendly, efficient, and professional manner.

The essential functions of this job are:

• Greet guests and check them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card authorization for charges including incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
• Check guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
• Make and confirm reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
• Respond to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
• Resolve guest problems/complaints; utilize own best judgement in resolving issues or refer to management as needed.
• Possesses and maintain thorough knowledge of hotel and area's attractions.

Our company is dedicated to maintaining a safe environment for our employees. We do daily symptom and temperature checks and have cleaning and sanitizing procedures in place.

At Hotel Colorado we recognize our most important asset is our employees. We strive to give our employees a positive work environment with an opportunity for success. (Plus, in the summer we have Frozen Treat Fridays!)

Keywords: Hotel Colorado, Snowmass , Seasonal Front Desk Agents, Other , Glenwood Springs, Colorado