General Statement of Duties: Determines initial and
continuing eligibility for food assistance, medical assistance, and
cash programs. Operates Colorado Benefits Management System (CBMS)
to deliver benefits and utilizes pertinent interfaces to access
information. Conducts client interviews, compiles information and
verifications and provides information to applicant on program
benefits, program requirements, and community resources.
Supervision Received: Works under the supervision of
the Eligibility Supervisor and performs a variety of routine work
within established policies, procedures and receives detailed
instructions on new projects and assignments. Work is checked
Supervision Exercised: This position has no
Essential Functions: Any one position may not
include all of the duties listed nor do the listed examples include
all duties which may be found in positions of this
an initial interview with client to determine
program benefits and requirements and client and agency rights and
and gathers information such as income, resources, employability,
education, and household composition.
clients in completion of forms and in obtaining necessary
documentation and verifications for program
client questions and assists in resolving problems that may
non-exempt clients with appropriate referrals to Work Programs,
i.e. Family Support & Independence for Colorado Works applicants
and Employment First for Food Stamp applicants.
client in how to obtain an EBT card and provides information on use
of the EBT card.
information and verifications supplied by client as documentation
for case file.
organized case file to contain all documents related to client
application and benefits delivery.
information provided by applicant through interfaces, electronic
data providers, pay stubs, collateral contact with employers, bank
data bases including Colorado Unemployment Benefits System (CUBS),
Automated Child Support Enforcement System (ACSES), SVES, and SAVE
to verify client information.
to processing guidelines established in program rules and
regulations for approval/denial of benefits.
case notes as required both in case file and
caseload and client eligibility for benefits per program rules and
reported changes in client status within program
and completes data entry of periodic reports including MSRs, Food
Stamp Change Reports, and RRRs.
and reviews monthly, weekly and daily reports to prioritize
workload and meet guidelines for accurate and timely processing of
the need for restoration/recovery of funds or referral for fraud
overpayments/underpayments and issues restorations or establishes
claims as necessary.
informational reports in cases of suspected fraud and assists fraud
investigator in verification of information, using the case file,
observations from interviews and other client contacts, and
electronic records (e.g. CBMS).
the department in appeal hearings when assigned.
and predictable attendance is required.
Required Knowledge, Skills and Abilities:
An Associates or technical school degree or high school graduate or
equivalent where two (2) years work experience in similar field
equates to one (1) year of education.
Previous work experience dealing with a multi-cultural and
multi-generational public is preferred. Bilingual writing, reading
and speaking skills in Spanish may be preferred.
Knowledge: Knowledge of community service resources,
activities, and purpose of service to the public.
to analyze and apply agency and state rules and regulations to
assess computer determined eligibility approvals/denials. Ability
to research, understand and adhere to state rules and regulations.
Uses logic to problem solve.
Skills: Must have the ability to communicate effectively both
verbally and in writing and the skill to organize materials and
present information clearly and concisely in verbal and written
form. Must understand and follow verbal and written instructions.
Must have proficient knowledge of the English language, proper
grammar, punctuation and spelling in other oral and written
communication and have the ability to write routine reports and
correspondences. Must be able to read, comprehend and apply laws,
rules, regulations, policies and standard operating procedures
required for this position, as well as, basic how-to documents and
Skills: Must have the ability to establish and maintain
cooperative working relationships with fellow employees,
representatives of other agencies and organizations and members of
the community. Must have a strong customer focus orientation and
have the ability provide information, answering questions and
taking messages. Must be able to accept interruptions in a polite
and effective manner. Must have the ability to be an effective team
member and maintain sensitive and confidential information. Must
maintain appropriate professional boundaries in relationships with
customer/clients and the general public.
Skills: Must have the ability to work with basic mathematical
concepts such as addition, subtraction, multiplication and division
and apply concepts such as fractions, percentages, ratios, and
proportions to practical situations.
Skills: Must be able to apply basic principles of logic and
reasoning to a variety of practical problems. Have problem solving
and troubleshooting skills. Must have strong organizational skills
and the ability to prioritize and work on multiple tasks. Must be
able to exercise some independent judgment and function under
pressure. Must be able to accomplish assigned tasks to meet
established performance standards and objectives and thinks through
the consequences of a decision prior to making it.
Technology/ Computer Skills: Must be able to apply basic
principles of logic and reasoning to a variety of practical
problems. Have problem solving and troubleshooting skills. Must
have strong organizational skills and the ability to prioritize and
work on multiple tasks. Must be able to exercise some independent
judgment and function under pressure. Must be able to accomplish
assigned tasks to meet established performance standards and
objectives and thinks through the consequences of a decision prior
to making it.
Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals
with disabilities to perform essential functions. While
performing the duties of this job, the employee is regularly
required to talk and hear. The employee frequently is required to
sit and stand for long periods of time; use hands and fingers to
handle or feel; and reach with hands or arms. The employee is
required to stand, walk, climb or balance, twist, stoop, kneel,
crouch. Must be able to respond to the customers' needs and
perform tasks requiring extensive hand and eye coordination.
Dexterity of hands and fingers to operate a computer keyboard,
mouse and other devices and objects. The employee must
occasionally be able to lift and/or move objects up to 25 pounds.
Specific vision abilities required by this position include close
vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus. Physical ability and
mobility to drive a motor vehicle to and from field and meetings as
required. Ability to work extended shifts and attend training and
meetings outside of regularly scheduled hours and the ability to
work in stressful situations.
Environment: The work environment characteristics described
here are representative of those an employee encounters while
performing essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. This job operates in
a professional office environment. This role routinely uses
standard office equipment such as computers, phones, photocopiers,
filing cabinets and fax machines. Ability to tolerate and be
productive in a quiet to moderate noise level in the work
place. Employee will have periodic exposure to hazards in
the field such as driving and inclement weather. Exposure to
computer screens. May be exposed to potential angry, hostile,
frustrated individuals and those with behavioral and/or cognitive
Requirements: Must possess and maintain a valid Colorado
Driver's License and satisfactory driving record. Completion of
mandatory HIPAA training and ICS training courses 100, 200 and 700
within one (1) year of hire.
Duties: Please note this job description is not designed to
cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Job Posted by ApplicantPro