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Bell Person

Company: Aspen Skiing Company, L.L.C.
Location: Snowmass
Posted on: May 3, 2021

Job Description:

Job Description

Summary

Assist arriving and departing guests with their luggage. Provide information and services to guests and patrons.

Essential Job Functions

  • Escort arriving guests to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency
  • Give summary of hotel information to guest
  • Ensure guest room is in order and describe location of television remote, air conditioning control, guest services directory, safety procedures, etc. to guests checking in
  • Handle luggage for tour or group check-ins in accordance with established procedures
  • Follow baggage tagging procedures and ski storage procedures
  • Transport in-house guest skis to Ski Concierge and at end of the day
  • Assist the Concierge and Ski Concierge on duty as required by answering the phone and taking messages
  • Assist with valet parking, door and driving functions as needed
  • Know about all daily functions, locations, and times for appropriate guest direction
  • Perform tasks as required by the Concierge on duty to provide maximum guest service
  • Describe all hotel services and hours of operation; provide safety information and other information as needed
  • Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
  • Assist departing guest with their luggage from guest rooms and checking it into storage, or bringing it to the entrance and assisting doorperson in loading it into the automobile
  • Maintain a high standard of cleanliness in the Living Room, Lobby and Bell storeroom
  • Polish the brass bell carts daily
  • Report any deficiencies or guest dissatisfaction at once to the Front Desk and Guest Services Manager
  • Display a high level of friendly and courteous service at all times, as well as a cooperative attitude with all hotel employees
  • Make manager aware of guest's comments or complaints
  • Report to work in a neatly groomed and acceptable manner as outlined in the Employee Resource Guide
  • Report to work on time
  • Comply with all policies of the Rooms Division, The Little Nell, and Aspen Skiing Company
  • Be familiar with hotel fire and safety procedures
  • Assist in emergency and security procedures as directed by management
  • Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand

Keywords: Aspen Skiing Company, L.L.C., Snowmass , Bell Person, Other , Snowmass, Colorado

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