Embrace the adventure of a career at Aspen Valley Hospital.
Aspen Valley Hospital is a twenty-five-bed community hospital that
represents the best of two worlds - the warmth and friendliness of
a small town and the technical expertise of a major medical center.
Our Award-Winning Hospital, nestled in the heart of Aspen, CO,
includes a team of more than 500 people dedicated to making a
difference for our patients, families, and community. Nationally we
are recognized for providing some of the most exceptional patient
care of any hospital across the country.
This Position Offers:
Competitive pay, on the job training, comprehensive benefits
package, being part of a very cohesive & supportive team, four of
North America's top ski resorts at your doorstep, and much
Schedule outpatient clinic visits. Schedule various Aspen Valley
Hospital based tests/procedures, as needed, according to
established protocols. Register each patient for the clinic visit
upon presentation to the clinic. Facilitate patient flow with the
clinic staff and providers.
Primary Scope of Responsibilities:
Schedule provider clinic visits according to the established
schedule for each provider.
Accurately register each patient in the EMR, for the clinic
visit, using a thorough interview technique. Assure all patient
demographic and insurance information is current and complete for
billing. Obtain patient consent for treatment. Ensure all
compliance requirements are met. Assist patient with EMR Kiosk use.
Obtain patient signature on any ABN's provided by AVH pre-cert
dept. Communicate with ancillary departments, as needed. Assist
with daily operations of the clinic. Exhibit professional,
compassionate, service-oriented demeanor in all communication and
duties while interacting with patients, physicians, staff and
visitors. Dress in professional attire according to guidelines
listed in the AVH Personal Appearance Policy. Maintain full
understanding and follow AVH and applicable HIPAA regulations.
Maintain constant awareness of patient confidentiality in all
scenarios. Uphold and conform to all regulations without exception.
Perform cash collections at time of service, consistent with
financial counseling procedures, AVH's Credit and Collection Policy
and any other financial directives. Utilize software for payment
and receipt. Handle money competently and securely, accurately post
payments received. Provide correct change if applicable. Balance
and reconcile cash drawer daily, report any discrepancies to the
Department Director. Communicate information and coordinate the
patient visit in a knowledgeable and courteous manner with
patients, families and staff. Assist with keeping family members
updated regarding patient's procedure/visit. Notify patients and
family of any unplanned delays. Answer telephone calls promptly.
Respond to patient or provider requests in a timely manner.
Document accurate messages, relay or forward messages to
appropriate personnel. Refer on-line callers to appropriate
personnel as applicable. Perform appointment reminder calls to
patients per established protocols for the department. Complete
discharge process for each patient. Schedule follow up appointment.
Assure patient understands the plan for care and future visits.
Enlist the assistance from clinical staff for any clinical
concerns. Monitor incoming and outgoing faxes, emails, and other
correspondence. Refer correspondence to the correct staff
member/group for task completion. Adhere to all accepted patient
safety standards. Report any patient safety incidents on the
approved AVH Occurrence Form. Monitor reception area activities and
alert the Clinical Supervisor, Physician, or Nursing Staff when
triage is needed or when the lobby is full. Ensures cleanliness and
organization of the reception area during work day. Participate in,
and contribute to, discussions at Department meetings Maintain
flexibility for reassignment to a variety of Outpatient Clinics as
assigned by Director and Clinical Supervisor, as needed. Coordinate
with clinical staff to process referrals. Advise Clinic Director
and/or Clinical Supervisor of any issues. Print and mail patient
future lab and clinic visit appointment reminder letters. Other
duties as assigned/requested.
Minimum Qualifications & Requirements:
Proficiency in Microsoft Office required. Strong customer
service & interpersonal skills required. Knowledge of medical
*Our hire-in rates of pay are based on years of relevant
experience. Listed below are our hire-in rates for the position,
which includes: minimum pay (no relevant experience) and mid-point
(12 or more years).
Minimum = $19.15/hr
Mid-Point = $24.91/hr
Our comprehensive benefits package includes generous Paid Time
Off, Health Insurance within your first 30 days, Retirement, and
much more can be viewed here.
Front Desk Agent, Concierge, Medical Secretary, Receptionist,
Entry Level Healthcare, Customer Service Representative, Paid
Training, Medical Secretary, Patient Registration, Entry Level
Healthcare, Great Benefits, Front Desk, Patient Concierge, No
Healthcare experience required, medical, hospital