Embrace the adventure of a career at Aspen Valley Hospital.
Aspen Valley Hospital is a twenty-five bed community hospital that
represents the best of two worlds - the warmth and friendliness of
a small town and the technical expertise of a major medical center.
Our Award Winning Hospital, nestled in the heart of Aspen, CO,
includes a team of more than 500 people dedicated to making a
difference for our patients, families, and community. Nationally we
are recognized for providing some of the most exceptional patient
care of any hospital across the country.
Serves as front office coordinator and technician for physical,
occupational, and speech therapy services. The front office and
technician roles are shared within the department between two
individuals. Provides clerical support for the department and its
satellite facilities. Schedules physical, occupational, and speech
therapy appointments for all patients/clients. Registers and
verifies insurance coverage within computer system. Communicates
with team to relay information from calls and messages. Has ability
to communicate and coordinate in a knowledgeable and courteous
manner with others. Practices exceptional customer service, data
entry, assists in maintaining supplies and equipment, cleaning
department, transportation of patients by standing assist or
wheelchair, assembling crutches and ice grips, restocking linen,
and set up continuous passive motion machine.
Primary Scope of Responsibilities:
Registrations, scheduling patients, and answering phone. Plan of
Care compliance by monitoring excel sheet and updating daily.
Processes inventory requisitions as supplies are needed and manages
the pyxis supply system. Assists therapist as needed with patient
care including: patient positioning, splint and brace assistance,
crutch training and patient transport. Maintains discharged patient
charts, computer and paper logs on a daily basis. Uses critical
analysis for problem solving. Answers telephone calls and call
lights promptly and courteously responds to requests and messages
in a timely manner. Upholds core values. Greets patients/families
by introducing self and maintaining eye contact. Obtains an
interpreter as needed. Records pertinent documentation in
accordance with regulatory requirements, professional standards and
hospital policy. Adheres to federal, state and hospital rules and
regulations concerning HIPAA privacy and security. Follows hospital
compliance plan and policies, including the Code of Conduct.
Participates in required training for compliance related activities
(HIPAA, Compliance, Patient Safety, TJC, etc.) Performs related
clerical duties such as filing, making charts, photocopying,
running errands, entering charges, faxing, and obtaining medical
information when requested from therapists or other offices.
Answers telephone calls, responds to routine inquiries and relays
other calls and messages in a timely manner. Responds to patients'
requests and notifies appropriate personnel of the requests.
Maintains a good working relationship within the department and
other departments. Keeping gym area clean and return equipment to
proper locations. Stock clean linens and maintain cleanliness of
treatment rooms. Cleaning of equipment as needed including cardio
machines, weights, balls, mats, hydrocollators, etc. Facilitates
efficient work flow of the clinic by effective communication,
anticipating staffing and patient needs, and collaborating with
colleagues to meet the operational needs of the department.
Maintains a clean work environment at all times. Demonstrates
responsibility and accountability for own professional decision
making and professional growth. Participates and contributes to
departmental meetings and activities.
POPULATION SPECIFIC CRITERIA
Demonstrates the ability to assess and interact with customers
of all ages, recognizing language and learning barriers, and
technology challenges. Able to state his/her duties during a code
Exceptional customer services skills are critical (required)
Strong interpersonal skills required Proficient in typing and
Microsoft Office software required Ability to read and communicate
effectively in English required Experience in a healthcare office
setting preferred Bi-Lingual in Spanish highly desired
Medical terminology preferred
Our hire-in rates of pay are based on years of relevant
experience. Listed below are our hire-in rates for the position,
which includes: minimum pay (no relevant experience) and mid-point
(12 or more years).
Minimum = $21.07/hr
Mid-Point = $27.39/hr
Our comprehensive benefits package includes generous Paid Time
Off, Health Insurance within your first 30 days, Retirement, and
much more can be viewed here.
Previous work experience may (or may not) include (not
required): Office Manager, Office Coordinator, PT Assistant,
Assistant Physical Therapist, Physical Therapy Assistant,
Secretary, Front Desk Assistant Manager, Front Desk Attendent, PT
Aide, Physical Therapy Aide, Customer Service Representative, Guest
Services, Guest Services Agent, Registrar, Medical Assistant,
Patient Care Technician, Entry Level Healthcare.