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Clinic Coordinator I

Company: Aspen Valley Hospital
Location: Snowmass
Posted on: January 5, 2020

Job Description:

Registers outpatient clinic visits. Obtain insurance card and input information into Electronic Medical Records.# Coordinates issues as appropriate with OP Clinic Director and Clinic Supervisor.# Answers phone and assists with the daily operations of the units/clinics. This function maintains confidentiality with patients, staff and guests.# As a Registrar working in a clinic location, they are responsible for complete and accurate registrations, including the proper completion of required consent for treatment and payer compliance forms and the copying/scanning of patient insurance cards.# The Registrar practices exceptional customer service and professionalism, performs data entry as assigned.# Additionally, the Registrar will collect payments at time of service as instructed, and ensures accurate posting.# The Registrar#s daily responsibilities are directed by the Clinic Supervisor in cooperation with the OP Clinic Director.# Monitors lobby activities and alerts the Clinic Supervisor, Physician, or Nursing Staff when triage is needed or when the lobby is full.# Responsible for reconciliation of petty cash and balancing at the end of the day.# Ensures the clinic is closed, locked and alarm set at the end of the day.# Responsible for scanning patient records to Medical records department on a daily basis.# Ensures that all parties have appropriate forms and makes copies as appropriate to ensure clinic flow. Schedules first-time and follow-up visits with patients. EDUCATION/EXPERIENCE REQUIREMENTS High school diploma preferred Knowledge of medical terminology preferred KNOWLEDGE AND SKILL REQUIREMENTS# Ability to concentrate and show attention to detail Relatively high degree of analytical abilities Strong interpersonal skills required Ability to work independently Computer skill experience preferred Medical terminology preferred LANGUAGE SKILLS Ability to read and communicate effectively in English Spanish preferred WORKING CONDITIONS Normal patient care environment with little exposure to excessive noise, dust and temperature May be exposed to communicable diseases through normal or careless performance of responsibilities May be exposed to mechanical dangers associated with mechanical devices May be exposed to stressful situations Registrar Duties Obtain insurance and demographic information, completing and documenting ABNs as appropriate. Performs accurate registration using thorough interview technique to ensure that information is 100% complete and accurate.# Ensures that all compliance requirements have been met, and the registration is properly created and/or updated for anticipated billing. Exercises the most desirable customer service demeanor and professionalism in all communication, duties and attire while interacting with patients, physicians, staff and visitors.# Is thoroughly versed in Hospital and applicable HIPAA regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios.# Conforms to all regulations without exception. Performs cash collections at time of service, consistent with financial counseling procedures, the hospital#s Credit and Collection Policy and Guidelines and other financial directives.# Utilizes software for payment and receipt on all applicable encounters.# Handles money competently and securely, properly balances received payments and returned change, and balances and reconciles cash drawer daily. Serves as a receptionist for the Clinic waiting area. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families.# Assists with keeping family members updated regarding patient#s procedure/visit. Answers telephone calls promptly and responds to requests and messages in a timely manner. Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed.# Perform reminder calls to patients as required.# Utilizes paging system as needed/directed. Assist with discharging patients from the Clinic, with coordinating follow up appointments, preauthorization#s, and scheduling surgeries and procedures as needed.# Inform patients about their next steps and assist with any questions.## Patient Safety # Confidentiality Adheres to all accepted patient safety standards Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations. Unit Specific Duties and Responsibilities/Day to Day Operations Accurately prepares and maintains patient charts including scanning of medical records and results of tests/procedure done by non AVH sites into electronic medical record, as needed. Prioritizes work load. Participates and contributes in Department meetings Other duties as assigned/requested. CORE VALUES Patient Centered: is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients# expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient#s safety above all else. Teamwork: works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others: actively listens to others, takes other opinions into account, and communicates openly and honestly.# He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance.# The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability: The employee takes responsibility for his/her actions, abides by the hospital#s guiding philosophies and policies, and follows through on commitments and physician orders.# He/she provides complete and accurate information to the Physician and/or other members of the work team. The employee takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity: The employee is truthful, trustworthy, and principled.#He/she#demonstrates character, conviction, and honest and ethical behavior in all interactions with others.##The employee#s word can be trusted.##Behavior is#consistent with these AVH Core Values # Registers outpatient clinic visits. Obtain insurance card and input information into Electronic Medical Records. Coordinates issues as appropriate with OP Clinic Director and Clinic Supervisor. Answers phone and assists with the daily operations of the units/clinics. This function maintains confidentiality with patients, staff and guests. As a Registrar working in a clinic location, they are responsible for complete and accurate registrations, including the proper completion of required consent for treatment and payer compliance forms and the copying/scanning of patient insurance cards. The Registrar practices exceptional customer service and professionalism, performs data entry as assigned. Additionally, the Registrar will collect payments at time of service as instructed, and ensures accurate posting. The Registrar’s daily responsibilities are directed by the Clinic Supervisor in cooperation with the OP Clinic Director. Monitors lobby activities and alerts the Clinic Supervisor, Physician, or Nursing Staff when triage is needed or when the lobby is full. Responsible for reconciliation of petty cash and balancing at the end of the day. Ensures the clinic is closed, locked and alarm set at the end of the day. Responsible for scanning patient records to Medical records department on a daily basis. Ensures that all parties have appropriate forms and makes copies as appropriate to ensure clinic flow. Schedules first-time and follow-up visits with patients. EDUCATION/EXPERIENCE REQUIREMENTS High school diploma preferred Knowledge of medical terminology preferred KNOWLEDGE AND SKILL REQUIREMENTS Ability to concentrate and show attention to detail Relatively high degree of analytical abilities Strong interpersonal skills required Ability to work independently Computer skill experience preferred Medical terminology preferred LANGUAGE SKILLS Ability to read and communicate effectively in English Spanish preferred WORKING CONDITIONS Normal patient care environment with little exposure to excessive noise, dust and temperature May be exposed to communicable diseases through normal or careless performance of responsibilities May be exposed to mechanical dangers associated with mechanical devices May be exposed to stressful situations Registrar Duties Obtain insurance and demographic information, completing and documenting ABNs as appropriate. Performs accurate registration using thorough interview technique to ensure that information is 100% complete and accurate. Ensures that all compliance requirements have been met, and the registration is properly created and/or updated for anticipated billing. Exercises the most desirable customer service demeanor and professionalism in all communication, duties and attire while interacting with patients, physicians, staff and visitors. Is thoroughly versed in Hospital and applicable HIPAA regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios. Conforms to all regulations without exception. Performs cash collections at time of service, consistent with financial counseling procedures, the hospital’s Credit and Collection Policy and Guidelines and other financial directives. Utilizes software for payment and receipt on all applicable encounters. Handles money competently and securely, properly balances received payments and returned change, and balances and reconciles cash drawer daily. Serves as a receptionist for the Clinic waiting area. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families. Assists with keeping family members updated regarding patient’s procedure/visit. Answers telephone calls promptly and responds to requests and messages in a timely manner. Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed. Perform reminder calls to patients as required. Utilizes paging system as needed/directed. Assist with discharging patients from the Clinic, with coordinating follow up appointments, preauthorization’s, and scheduling surgeries and procedures as needed. Inform patients about their next steps and assist with any questions. Patient Safety & Confidentiality Adheres to all accepted patient safety standards Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations. Unit Specific Duties and Responsibilities/Day to Day Operations Accurately prepares and maintains patient charts including scanning of medical records and results of tests/procedure done by non AVH sites into electronic medical record, as needed. Prioritizes work load. Participates and contributes in Department meetings Other duties as assigned/requested. CORE VALUES Patient Centered: is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients’ expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient’s safety above all else. Teamwork: works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others: actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability: The employee takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. The employee takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity: The employee is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values

Keywords: Aspen Valley Hospital, Snowmass , Clinic Coordinator I, Other , Snowmass, Colorado

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