Club Member Experience Concierge
Company: Marriott International, Inc
Location: Aspen
Posted on: June 24, 2025
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Job Description:
Additional InformationPay: $28.00/hour, full-time Job
Number25091170 Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road,
Aspen, Colorado, United States, 81611VIEW ON MAP ScheduleFull Time
Located Remotely?N Position Type Non-Management POSITION SUMMARY
Assist members and guests with the pre-arrival process,
arrival/check-in, member activities/experiences, problem resolution
and member departure/check-out. Conduct pre-calls to arriving
members, make pre-arrival arrangements, grocery orders, amenity
orders, and handle any other member arrival requests. Review and
log preferences/traces in computer system. Contact members for
pre-departure calls. Handle Front Office duties, including
check-in/check-out, prepare arrival packets and departure folios,
perform audit checklists, prepare and distribute welcome packages,
process billing and perform administrative duties. Respond to
requests for visitor information, special arrangements, activities
or services (e.g., transportation, reservations, dry cleaning) by
making arrangements or identifying appropriate providers. Respond
to special requests from members/guests with unique needs and
follow up to promote satisfaction. Gather, summarize, and provide
information about the property and the surrounding area amenities,
including special events and activities. Answer, record, and
process all calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Engineer,
Bellperson, Housekeeping) as necessary to resolve call, request, or
problem. Understand and assist with reservation services. Assist
with Bell/valet services for owners when requesting their vehicles.
Perform Lobby Ambassador tasks. Review shift logs/daily memo books
and document pertinent information in computer system and logbooks.
Report any incidents, accidents, injuries, and unsafe work
conditions to manager; and complete safety training and
certifications. Follow all company policies and procedures, ensure
uniform and personal appearances are clean and professional,
maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all members and guests
according to company standards, anticipate and address service
needs, assist individuals with disabilities, and thank others with
genuine appreciation. Speak with others using clear and
professional language, prepare and review written documents
accurately and completely, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested. PREFERRED QUALIFICATIONS Education: High
school diploma or G.E.D. equivalent. Related Work Experience: At
least 1 year of related work experience. Supervisory Experience: No
supervisory experience. License or Certification: None The pay rate
for this position is $28.00 per hour and offers health care
benefits, flexible spending accounts, 401(k) plan, earned paid time
off and/or sick leave, life insurance, disability coverage, and
other life and work wellness benefits. Benefits may be subject to
generally applicable eligibility, waiting period, contribution, and
other requirements and conditions. The application deadline for
this position is 29 days after the date of this posting,
06/02/2025. MIRJ At Marriott International, we are dedicated to
being an equal opportunity employer, welcoming all and providing
access to opportunity. We actively foster an environment where the
unique backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law. At more
than 100 award-winning properties worldwide, The Ritz-Carlton
Ladies and Gentlemen create experiences so exceptional that long
after a guest stays with us, the experience stays with them.
Attracting the world’s top hospitality professionals who curate
lifelong memories, we believe that everyone succeeds when they are
empowered to be creative, thoughtful and compassionate. Every day,
we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and
comfort of our guests. Your role will be to ensure that the “Gold
Standards” of The Ritz-Carlton are delivered graciously and
thoughtfully every day. The Gold Standards are the foundation of
The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture
drives success by which The Ritz Carlton has earned the reputation
as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our
Employee Promise, Credo and our Service Values. And our promise to
you is that we offer the chance to be proud of the work you do and
who you work with. In joining The Ritz-Carlton, you join a
portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.
Keywords: Marriott International, Inc, Snowmass , Club Member Experience Concierge, Hospitality & Tourism , Aspen, Colorado
