Hotel Concierge - Summer Seasonal - Part Time - Ho

Company: Steamboat Ski & Resort Corporation
Location: Meeker
Posted on: August 2, 2022

Job Description:

Please note, this position is located at Steamboat Resort in Steamboat Springs, CO.

Who We Are: Steamboat- Ski Town, U.S.A. - is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing an outstanding experience for our staff and guests alike. Working at Steamboat Resort can be the most rewarding seasonal experience or become a lifelong career. You will also be a part of Steamboat's future as we move full steam ahead with the resort's largest transformation and redevelopment in history. Find out more about this exciting project at www.steamboat.com/fullsteamahead. Fair warning: Starting a job at Steamboat will lead to endless fun, lifelong friendships, and a rooted sense of community.

Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment and our communities. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you!

Perks & Benefits: Steamboat offers many exciting perks and benefits including a Alterra Mountain Company ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates. Steamboat also offers access to employee housing (based on availability and employment status), a 401(k) plan with a generous company match, Employee Assistance Program, Accrued Sick Pay and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education.

The Hotel Concierge at the Steamboat Grand Hotel will be tasked with assisting our guests discover all there is to see and do in Steamboat! If you're enthusiastic about guest service and sharing the Steamboat Dream with others, please apply! One year of guest service experience is required.

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:
--- Guest's source of information on the local area - this includes travel, entertainment, restaurants, shopping and places of interest; must be able to accommodate a broad range of clientele with varied needs
--- Suggest, sell and/or reserve services and amenities based on the needs of the guest
--- Maintain up to date information on all sales, reservations, conversations, etc.
--- Project an approachable and professional image in personal appearance and concierge desk at all times
--- Provide superior customer service and remain accessible to clientele during your shift
--- Follow up on upcoming and recent arrivals by making contact with the guest to offer concierge services
--- Work as hotel concierge as scheduled; answer incoming telephone calls (inquiries), email requests, and perform outbound customer service calls for the purpose of providing potential clients to Steamboat with complete vacation planning ideas
--- Track all contacts and services provided
--- Provide support to all Steamboat Grand Resort customers, assisting with any reservation changes, additions or issues that arise
--- Compliance with all company policies and procedures as well as any regulatory requirements
--- Other duties, as assigned

Minimum skills, experience, education and ability required for this job:
--- High School diploma or GED
--- One year of previous guest services experience required
--- Current or recent concierge experience preferred
--- Must demonstrate thorough knowledge of the Steamboat area, activities and services
--- Must have prior employment which included phone experience
--- Must have communication, decision making, and interpersonal skills
--- Must be professional, detail orientated, organized, positive and enthusiastic, self-motivated and dedicated
--- Must be computer/Microsoft windows proficient; intermediate computer skills required
--- Must adhere to all safety policies
--- Springer Miller and Inntopia proficiency a plus
--- Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company's Service Excellence standards

Physical Requirements:
--- Must be at least 18 years of age
--- Read, write and communicate verbally in English in a clear and professional manner
--- Must be able to sit for extended periods of time and work in a busy, noisy (vocal) environment

Miscellaneous information:
--- This is an hourly non-exempt position and is subject to overtime pay
--- Bilingual skills a plus
--- Position requires working holidays and weekends as needed
--- All Steamboat Ski & Resort Corporation employees are required to follow adapting COVID policies and guidelines.

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay rate: $18.50 per hour



Steamboat Ski & Resort Corporation is an equal opportunity employer

Keywords: Steamboat Ski & Resort Corporation, Snowmass , Hotel Concierge - Summer Seasonal - Part Time - Ho, Hospitality & Tourism , Meeker, Colorado