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Scheduler - Surgical Services

Company: Aspen Valley Hospital
Location: Snowmass
Posted on: April 12, 2019

Job Description:

The Surgery Scheduler schedules Surgical Inpatients and Outpatients, as well as Endoscopy procedures as they are requested using the scheduling module. The Surgery Scheduler is responsible for coordination with pre-authorization function to ensure accurate and timely payer information. The Surgery Scheduler coordinates issues as appropriate with the Surgical Services Director and Surgical Services nurses specific to scheduling. The Surgery Scheduler answers phone and assists with the daily operations of the units/clinics. The Surgery Scheduler function maintains confidentiality with patients, staff and guests.# As a Scheduler working in a clinic location, they are responsible for complete and accurate registrations, including the proper completion of required consent for treatment and payer compliance forms and the copying/scanning of patient insurance cards. The Surgery Scheduler practices exceptional customer service and professionalism, performs pre-admission, insurance verification, certification and ABN#s, and data entry as assigned.# # The Surgery Scheduler will be an active member of the entire department, with the ability to help in roles outside of surgically specific job duties if needed. The Surgery Scheduler will work collaboratively with others within the department to ensure an efficient, professional and respectful environment. The Surgery Scheduler will work with other departments as well in regards to patient safety and communication. OP Clinics Scheduler 50% I Scheduling # # Accurately schedules all Surgical Inpatients and Outpatients, as well as Endoscopy procedures as needed/requested in a timely manner using the scheduling module and electronic medical record. #Scheduling includes ensuring accurate MD order, scanning orders, obtaining insurance and demographic information, completing and documenting ABNs as appropriate, entering appropriate diagnosis codes, communicating with pre-cert team as appropriate. # # Communicates appropriate pre procedure information to patient when scheduling and refers patient questions unable to answer to RN. # # Communicates immediately, or as soon as possible, any pertinent information, scheduling conflicts/issues, or special equipment needs/issues about scheduled procedures to nursing staff, pharmacy, and physician offices. # II. Scheduler Duties # # Performs accurate registration using thorough interview technique to ensure that information is 100% complete and accurate.# Ensures that all compliance requirements have been met, and the Pre-registration is properly created and/or updated for anticipated billing. # # Exercises the most desirable customer service demeanor and professionalism in all communication, duties and attire while interacting with patients, physicians, staff and visitors.# Conforms to dress-code without exception. # # Is thoroughly versed in Hospital and applicable HIPAA regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios.# Conforms to all regulations without exception. # # Serves as a receptionist for the Surgical waiting area. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families. #Assists with keeping family members updated regarding patient#s procedure/visit. # # Answers telephone calls promptly and responds to requests and messages in a timely manner. Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed. # # Utilizes paging system as needed/directed. # III Patient Safety # Confidentiality # # Adheres to all accepted patient safety standards # # Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations. # IV Unit Specific Duties and Responsibilities/Day to Day Operations # # Inserts all patient orders as directed into scheduling module, clarifying with immediate charge nurse any concerns. # # Prioritizes work load. # # Participates and contributes in Department meetings # # The Surgery Scheduler will be responsible for working on Policies and Procedures, Preference Cards and other needed projects as assigned by the Director for the department when not engaged in cases. # # The Surgery Scheduler will responsibly schedule cases in the EMR, as well as accurately communicating this information to the Charge nurse in the situation of Add-On cases. # # The Surgery Scheduler will help with any needed assistance or functions within the department. This includes, but is not limited to: Housekeeping Functions, Assisting in Sterile Processing/Instrument Cleaning, Materials Management and Room Stocking, and Floating to other Departments within Surgical Services or the Hospital if needed. These roles will be assigned by the Charge Nurse or Director as needed. # # The Surgery Scheduler will be dressed appropriately at the assigned start of the shift, be present at the assigned work area and ready to perform their job duties. The need for the Surgery Scheduler to remain present in this area is paramount to the success of the position and department. # # The Surgery Scheduler will communicate clearly with the Director and other staff in regards to plans for procedures, patient flow and personal needs. # # Other duties as assigned/requested. # V CORE VALUES 50% # Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients# expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient#s safety above all else. # # Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas # # Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly.# He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance.# The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders # # Accountability:The employee takes responsibility for his/her actions, abides by the hospital#s guiding philosophies and policies, and follows through on commitments and physician orders.# He/she provides complete and accurate information to the Physician and/or other members of the work team. The employee takes personal pride and ownership in the quality of care and services provided to all internal and external customers # # Integrity:The employee is truthful, trustworthy, and principled.#He/she#demonstrates character, conviction, and honest and ethical behavior in all interactions with others.##The employee#s word can be trusted.##Behavior is#consistent with these AVH Core Values # KNOWLEDGE, SKILLS # ABILITIES # # EDUCATION/EXPERIENCE REQUIREMENTS # ######### Knowledge of medical terminology preferred # KNOWLEDGE AND SKILL REQUIREMENTS # ######### Ability to concentrate and show attention to detail ######### Relatively high degree of analytical abilities ######### Strong interpersonal skills required ######### Ability to work independently ######### Computer skill experience preferred ######### Medical terminology preferred LANGUAGE SKILLS # ######### Ability to read and communicate effectively in English ######### Spanish preferred # WORKING CONDITIONS # ######### Normal patient care environment with little exposure to excessive noise, dust and temperature ######### May be exposed to communicable diseases through normal or careless performance of responsibilities ######### May be exposed to mechanical dangers associated with mechanical devices ######### May be exposed to stressful situations # # # DESCRIPTION OF PHYSICAL DEMANDS # PHYSICAL DEMANDS # On-the-job time is spent in the following physical activities.# ########################################################################## - Percent of Time- Stand:####################################################################### 10% Walk:######################################################################## 10% Sit:############################################################################ 80% Talk or hear:############################################################# 99% Use hands to finger, handle or feel:######################## 100% Push or pull:############################################################# 10% Stoop, kneel, crouch or crawl:################################## 10% Reach with hands and arms:##################################### 10% Taste or smell:########################################################## 00% # This job requires that weight be lifted or force be exerted. ####################################################################################### - Yes/ No - Up to 10 pounds:######################################################## yes## Up to 25 pounds:######################################################## yes## Up to 50 pounds:######################################################### no### Up to 100 pounds:####################################################### no### More than 100 pounds:################################################ no### # This job has vision requirements as follows:############# - Yes/No - Clear close vision:###################################################### yes# Clear distance vision:################################################## yes# Depth perception:####################################################### yes# Three-dimensional vision; ability to judge ## distances and spatial relationships:################################### yes# Ability to adjust eye to bring an object into ## sharp focus:##################################################################### yes# # Specific demands not listed: WORK ENVIRONMENT # Job requires exposure to the following environmental conditions: ######################################################################################### -Yes/No - Wet, humid conditions (non-weather):######################### no### Work near moving mechanical parts:########################## yes## Fumes or airborne particles:######################################### no### Toxic or caustic chemicals:########################################## no### Outdoor weather conditions:######################################## no### Extreme cold (non-weather):######################################## no### Extreme heat (non-weather):######################################## no### Risk of electrical shock:############################################## yes## Work with explosives:################################################# no### Risk of radiation:######################################################### no### Vibration:##################################################################### no### # Hearing ability required for work environment is:### - Yes/No - Ability to hear alarms on equipment:########################## yes## Ability to hear patient call:########################################## yes## Ability to hear instructions clearly:############################# yes## # ################################################################################## - Hi/Med/Lo - The typical noise level for the work environment is:########### med## # Repetitive Motion Actions############################# - Percent of Time - Repetitive use of foot control:################################### 00%## # Repetitive use of hands:########################################## 100%## Grasping - simple/light:############################################ 80%## Grasping - firm/heavy:############################################# 15%## Fine dexterity:######## 99% The Surgery Scheduler schedules Surgical Inpatients and Outpatients, as well as Endoscopy procedures as they are requested using the scheduling module. The Surgery Scheduler is responsible for coordination with pre-authorization function to ensure accurate and timely payer information. The Surgery Scheduler coordinates issues as appropriate with the Surgical Services Director and Surgical Services nurses specific to scheduling. The Surgery Scheduler answers phone and assists with the daily operations of the units/clinics. The Surgery Scheduler function maintains confidentiality with patients, staff and guests. As a Scheduler working in a clinic location, they are responsible for complete and accurate registrations, including the proper completion of required consent for treatment and payer compliance forms and the copying/scanning of patient insurance cards. The Surgery Scheduler practices exceptional customer service and professionalism, performs pre-admission, insurance verification, certification and ABN---s, and data entry as assigned. The Surgery Scheduler will be an active member of the entire department, with the ability to help in roles outside of surgically specific job duties if needed. The Surgery Scheduler will work collaboratively with others within the department to ensure an efficient, professional and respectful environment. The Surgery Scheduler will work with other departments as well in regards to patient safety and communication. OP Clinics Scheduler 50% I Scheduling Accurately schedules all Surgical Inpatients and Outpatients, as well as Endoscopy procedures as needed/requested in a timely manner using the scheduling module and electronic medical record. Scheduling includes ensuring accurate MD order, scanning orders, obtaining insurance and demographic information, completing and documenting ABNs as appropriate, entering appropriate diagnosis codes, communicating with pre-cert team as appropriate. Communicates appropriate pre procedure information to patient when scheduling and refers patient questions unable to answer to RN. Communicates immediately, or as soon as possible, any pertinent information, scheduling conflicts/issues, or special equipment needs/issues about scheduled procedures to nursing staff, pharmacy, and physician offices. II. Scheduler Duties Performs accurate registration using thorough interview technique to ensure that information is 100% complete and accurate. Ensures that all compliance requirements have been met, and the Pre-registration is properly created and/or updated for anticipated billing. Exercises the most desirable customer service demeanor and professionalism in all communication, duties and attire while interacting with patients, physicians, staff and visitors. Conforms to dress-code without exception. Is thoroughly versed in Hospital and applicable HIPAA regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios. Conforms to all regulations without exception. Serves as a receptionist for the Surgical waiting area. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families. Assists with keeping family members updated regarding patient---s procedure/visit. Answers telephone calls promptly and responds to requests and messages in a timely manner. Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed. Utilizes paging system as needed/directed. III Patient Safety & Confidentiality Adheres to all accepted patient safety standards Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations. IV Unit Specific Duties and Responsibilities/Day to Day Operations Inserts all patient orders as directed into scheduling module, clarifying with immediate charge nurse any concerns. Prioritizes work load. Participates and contributes in Department meetings The Surgery Scheduler will be responsible for working on Policies and Procedures, Preference Cards and other needed projects as assigned by the Director for the department when not engaged in cases. The Surgery Scheduler will responsibly schedule cases in the EMR, as well as accurately communicating this information to the Charge nurse in the situation of Add-On cases. The Surgery Scheduler will help with any needed assistance or functions within the department. This includes, but is not limited to: Housekeeping Functions, Assisting in Sterile Processing/Instrument Cleaning, Materials Management and Room Stocking, and Floating to other Departments within Surgical Services or the Hospital if needed. These roles will be assigned by the Charge Nurse or Director as needed. The Surgery Scheduler will be dressed appropriately at the assigned start of the shift, be present at the assigned work area and ready to perform their job duties. The need for the Surgery Scheduler to remain present in this area is paramount to the success of the position and department. The Surgery Scheduler will communicate clearly with the Director and other staff in regards to plans for procedures, patient flow and personal needs. Other duties as assigned/requested. V CORE VALUES 50% Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients--- expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient---s safety above all else. Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability:The employee takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. The employee takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity:The employee is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values KNOWLEDGE, SKILLS & ABILITIES EDUCATION/EXPERIENCE REQUIREMENTS -- Knowledge of medical terminology preferred KNOWLEDGE AND SKILL REQUIREMENTS -- Ability to concentrate and show attention to detail -- Relatively high degree of analytical abilities -- Strong interpersonal skills required -- Ability to work independently -- Computer skill experience preferred -- Medical terminology preferred LANGUAGE SKILLS -- Ability to read and communicate effectively in English -- Spanish preferred WORKING CONDITIONS -- Normal patient care environment with little exposure to excessive noise, dust and temperature -- May be exposed to communicable diseases through normal or careless performance of responsibilities -- May be exposed to mechanical dangers associated with mechanical devices -- May be exposed to stressful situations DESCRIPTION OF PHYSICAL DEMANDS PHYSICAL DEMANDS On-the-job time is spent in the following physical activities. - Percent of Time- Stand: 10% Walk: 10% Sit: 80% Talk or hear: 99% Use hands to finger, handle or feel: 100% Push or pull: 10% Stoop, kneel, crouch or crawl: 10% Reach with hands and arms: 10% Taste or smell: 00% This job requires that weight be lifted or force be exerted. - Yes/ No - Up to 10 pounds: yes Up to 25 pounds: yes Up to 50 pounds: no Up to 100 pounds: no More than 100 pounds: no This job has vision requirements as follows: - Yes/No- Clear close vision: yes Clear distance vision: yes Depth perception: yes Three-dimensional vision; ability to judge distances and spatial relationships: yes Ability to adjust eye to bring an object into sharp focus: yes Specific demands not listed: WORK ENVIRONMENT Job requires exposure to the following environmental conditions: -Yes/No - Wet, humid conditions (non-weather): no Work near moving mechanical parts: yes Fumes or airborne particles: no Toxic or caustic chemicals: no Outdoor weather conditions: no Extreme cold (non-weather): no Extreme heat (non-weather): no Risk of electrical shock: yes Work with explosives: no Risk of radiation: no Vibration: no Hearing ability required for work environment is: - Yes/No - Ability to hear alarms on equipment: yes Ability to hear patient call: yes Ability to hear instructions clearly: yes - Hi/Med/Lo - The typical noise level for the work environment is: med Repetitive Motion Actions - Percent of Time - Repetitive use of foot control: 00% Repetitive use of hands: 100% Grasping - simple/light: 80% Grasping - firm/heavy: 15% Fine dexterity: 99%

Keywords: Aspen Valley Hospital, Snowmass , Scheduler - Surgical Services, Healthcare , Snowmass, Colorado

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