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Medical Assistant - OrthoAspen Clinic

Company: Aspen Valley Hospital
Location: Snowmass
Posted on: April 7, 2019

Job Description:

Job Summary:########## Under general supervision and according to established policies and procedures, provides medical/nursing assistance under the direction of physician or nursing staff in the Orthopaedic Clinic within their certified capabilities. In addition, functions as receptionist including complete and accurate registering of patients, completion of consent for treatment form, obtaining of insurance information, scanning, and charging responsibilities including collection of payment at time of service as appropriate. Practices exceptional customer service, answers phone, assists in maintaining office supplies, and assists with the daily operations of the clinic. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families. Maintains confidentiality with patients, staff, and guests. TECHNICIAN/RECEPTIONIST WEIGHT I Technician 15% # # Assists MD and RN as needed with patient care including vital signs, meeting basic needs of patient, patient positioning, splint and brace application, casting, crutch training; notifies MD or RN of change in patient condition. ## # # # Always ensures accurate documentation including completion of all required forms, sign, date, time, and legibility of all documentation;# Scans all documents as needed/required. # # Sets up for procedures (i.e. suturing; wound care ) and assists when requested. # # Assists with the flow of patients through the clinic.# Updating the patients and others as appropriate of delays or changes in the scheduling.# # # Allows patients the opportunity to be involved in decision-making as appropriate. # II Receptionist Duties/Service Excellence 15% # Answers telephone calls promptly and courteously and responds to requests and messages in a timely manner. # # Greets patients/families by introducing self and maintaining eye contact. Obtains an interpreter as needed. # # Uses verbal and written communication methods effectively # # Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed. # # Maintains medical records for clinic including preparing charts for new patients and scanning records of patients post visit. # # Performs accurate registration ensuring that information is 100% accurate and complete. Ensures all compliance requirements have been met and the registration is properly created for anticipated billing including the copying/scanning of insurance cards and other forms of identification. # # Performs cash collections at time of service as needed/required properly entering information into computerized billing system. Confers with RN/MD as needed to clarify charges and accurately collects payment at time of service as appropriate. Handles money competently and properly balances received payment and returned change. Balances and reconciles cash drawer when covering for regular front desk personnel. # # Maintains all computer and paper logs on a daily basis. # # Processes requests for medical records # III Patient Safety # Confidentiality 5% # Adheres reliably to all accepted patient safety standards # # Follows all security, confidentiality, and privacy policies # IV Unit Specific Duties and Responsibilities/Day to Day Operations 15% # Maintains a clean, safe, and organized environment of care and facilitates work flow of the clinic by maintaining open lines of communication, anticipating staffing and patient needs, and# collaborating with colleagues to problem solve and meet the operational needs of the clinic. # # Prioritizes work load to meet the needs of patients and the clinic. # # Participates in CQI activities as needed/requested. # # Participates and contributes to unit meetings and activities # # Provide discharge instructions to patients and their families working with Occupational Therapy, X-ray Tech, Nurse and Physician to coordinate care.# # # Assists with follow up phone calls after surgery or when patients have questions.# # # Assists with ordering and restocking of supplies and ensuring adequate office and clinic supplies are available.# # # Assist nurse and physician with correct charge entry.# Assist medical records and billing with obtaining all necessary documentation.# # V POPULATION SPECIFIC CRITERIA Pass/No Pass # Ensures developmentally appropriate care for all age groups presenting to the clinic (infant, pediatrics, adult, and geriatric patient population). # VI CORE VALUES 50% # Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients# expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient#s safety above all else. # # Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas # # Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly.# He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance.# The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders # # Accountability:The employee takes responsibility for his/her actions, abides by the hospital#s guiding philosophies and policies, and follows through on commitments and physician orders.# He/she provides complete and accurate information to the Physician and/or other members of the work team. The employee takes personal pride and ownership in the quality of care and services provided to all internal and external customers # # Integrity:The employee is truthful, trustworthy, and principled.#He/she#demonstrates character, conviction, and honest and ethical behavior in all interactions with others.##The employee#s word can be trusted.##Behavior is#consistent with these AVH Core Values # KNOWLEDGE, SKILLS # ABILITIES # EDUCATION/EXPERIENCE REQUIREMENTS ######### High school graduate preferred ######### Some type of technical training preferred # LICENSE/REGISTRATION/CERTIFICATIONS ######### BLS required ######### EMT-I preferred ######### IV certification preferred ######### ACLS and PALS preferred # # KNOWLEDGE AND SKILL REQUIREMENTS ######### Ability to concentrate and show attention to detail ######### Relatively high degree of analytical abilities ######### Strong interpersonal skills required ######### Ability to work# independently # LANGUAGE SKILLS ######### Ability to read and communicate effectively in English # WORKING CONDITIONS ######### Normal patient care environment with little exposure to excessive noise, dust and temperature ######### May be exposed to communicable diseases through normal or careless performance of responsibilities ######### May be exposed to mechanical dangers associated with mechanical devices ######### May be exposed to stressful situations DESCRIPTION OF PHYSICAL DEMANDS # PHYSICAL DEMANDS # On-the-job time is spent in the following physical activities.# ############################################################################# #Percent of Time Stand:####################################################################### 40% Walk:######################################################################## 20% Sit:############################################################################ 40% Talk or hear:############################################################# 99% Use hands to finger, handle or feel:########################## 80% Push or pull:############################################################# 30% Stoop, kneel, crouch or crawl:################################## 20% Reach with hands and arms:##################################### 20% Taste or smell:########################################################## 10% # This job requires that weight be lifted or force be exerted. ########################################################################################## Ye s/ No Up to 10 pounds:####################################################### Yes Up to 25 pounds:####################################################### Yes Up to 50 pounds:####################################################### Yes Up to 100 pounds:##################################################### Yes More than 100 pounds:############################################### No # This job has vision requirements as follows:####################### Yes/No Clear close vision:##################################################### Yes Clear distance vision:################################################# Yes Depth perception:###################################################### Yes Three-dimensional vision; ability to judge ## distances and spatial relationships:######################### Yes Ability to adjust eye to bring an object into ## sharp focus:############################################################ Yes Specific demands not listed: WORK ENVIRONMENT # This job requires exposure to the following environmental conditions: ############################################################################################ Yes/No Wet, humid conditions( non-weather):######################## No Work near moving mechanical parts:########################## No Fumes or airborne particles:###################################### Yes Toxic or caustic chemicals:######################################### No Outdoor weather conditions:##################################### Yes Extreme cold (non-weather):####################################### No Extreme heat (non-weather):####################################### No Risk of electrical shock:############################################# Yes Work with explosives:################################################ No Risk of radiation:####################################################### Yes Vibration:#################################################################### No # Hearing ability required for work environment is:############### Yes/No Ability to hear alarms on equipment:######################### Yes Ability to hear patient call:######################################### Yes Ability to hear instructions clearly:############################ Yes # ##################################################################################### #Hi/Med/Lo The typical noise level for the work environment is:################ Med # REPETITIVE MOTION ACTIONS ############################################################################## Percent of Time Repetitive use of foot control:##################################### 0% Repetitive use of hands:############################################ 50% Grasping - simple/light:############################################ 20% Grasping - firm/heavy:############################################### 5% Fine dexterity:########################################################### 25%

Job Summary:

Under general supervision and according to established policies and procedures, provides medical/nursing assistance under the direction of physician or nursing staff in the Orthopaedic Clinic within their certified capabilities. In addition, functions as receptionist including complete and accurate registering of patients, completion of consent for treatment form, obtaining of insurance information, scanning, and charging responsibilities including collection of payment at time of service as appropriate. Practices exceptional customer service, answers phone, assists in maintaining office supplies, and assists with the daily operations of the clinic. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families. Maintains confidentiality with patients, staff, and guests.

TECHNICIAN/RECEPTIONIST WEIGHT I Technician 15%

Assists MD and RN as needed with patient care including vital signs, meeting basic needs of patient, patient positioning, splint and brace application, casting, crutch training; notifies MD or RN of change in patient condition.

Always ensures accurate documentation including completion of all required forms, sign, date, time, and legibility of all documentation; Scans all documents as needed/required. Sets up for procedures (i.e. suturing; wound care ) and assists when requested. Assists with the flow of patients through the clinic. Updating the patients and others as appropriate of delays or changes in the scheduling. Allows patients the opportunity to be involved in decision-making as appropriate. II Receptionist Duties/Service Excellence 15% Answers telephone calls promptly and courteously and responds to requests and messages in a timely manner. Greets patients/families by introducing self and maintaining eye contact. Obtains an interpreter as needed. Uses verbal and written communication methods effectively Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed. Maintains medical records for clinic including preparing charts for new patients and scanning records of patients post visit. Performs accurate registration ensuring that information is 100% accurate and complete. Ensures all compliance requirements have been met and the registration is properly created for anticipated billing including the copying/scanning of insurance cards and other forms of identification. Performs cash collections at time of service as needed/required properly entering information into computerized billing system. Confers with RN/MD as needed to clarify charges and accurately collects payment at time of service as appropriate. Handles money competently and properly balances received payment and returned change. Balances and reconciles cash drawer when covering for regular front desk personnel. Maintains all computer and paper logs on a daily basis. Processes requests for medical records III Patient Safety & Confidentiality 5% Adheres reliably to all accepted patient safety standards Follows all security, confidentiality, and privacy policies IV Unit Specific Duties and Responsibilities/Day to Day Operations 15% Maintains a clean, safe, and organized environment of care and facilitates work flow of the clinic by maintaining open lines of communication, anticipating staffing and patient needs, and collaborating with colleagues to problem solve and meet the operational needs of the clinic. Prioritizes work load to meet the needs of patients and the clinic. Participates in CQI activities as needed/requested. Participates and contributes to unit meetings and activities Provide discharge instructions to patients and their families working with Occupational Therapy, X-ray Tech, Nurse and Physician to coordinate care. Assists with follow up phone calls after surgery or when patients have questions. Assists with ordering and restocking of supplies and ensuring adequate office and clinic supplies are available. Assist nurse and physician with correct charge entry. Assist medical records and billing with obtaining all necessary documentation. V POPULATION SPECIFIC CRITERIA Pass/No Pass Ensures developmentally appropriate care for all age groups presenting to the clinic (infant, pediatrics, adult, and geriatric patient population). VI CORE VALUES 50%

Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients' expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient's safety above all else.

Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability:The employee takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. The employee takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity:The employee is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values

KNOWLEDGE, SKILLS & ABILITIES

EDUCATION/EXPERIENCE REQUIREMENTS

* High school graduate preferred
* Some type of technical training preferred

LICENSE/REGISTRATION/CERTIFICATIONS

* BLS required
* EMT-I preferred
* IV certification preferred
* ACLS and PALS preferred

KNOWLEDGE AND SKILL REQUIREMENTS

* Ability to concentrate and show attention to detail
* Relatively high degree of analytical abilities
* Strong interpersonal skills required
* Ability to work independently

LANGUAGE SKILLS

* Ability to read and communicate effectively in English

WORKING CONDITIONS

* Normal patient care environment with little exposure to excessive noise, dust and temperature
* May be exposed to communicable diseases through normal or careless performance of responsibilities
* May be exposed to mechanical dangers associated with mechanical devices
* May be exposed to stressful situations

DESCRIPTION OF PHYSICAL DEMANDS

PHYSICAL DEMANDS

On-the-job time is spent in the following physical activities.

Percent of Time

Stand: 40%

Walk: 20%

Sit: 40%

Talk or hear: 99%

Use hands to finger, handle or feel: 80%

Push or pull: 30%

Stoop, kneel, crouch or crawl: 20%

Reach with hands and arms: 20%

Taste or smell: 10%

This job requires that weight be lifted or force be exerted.

Ye s/ No

Up to 10 pounds: Yes

Up to 25 pounds: Yes

Up to 50 pounds: Yes

Up to 100 pounds: Yes

More than 100 pounds: No

This job has vision requirements as follows: Yes/No

Clear close vision: Yes

Clear distance vision: Yes

Depth perception: Yes

Three-dimensional vision; ability to judge

distances and spatial relationships: Yes

Ability to adjust eye to bring an object into

sharp focus: Yes

Specific demands not listed:

WORK ENVIRONMENT

This job requires exposure to the following environmental conditions:

Yes/No

Wet, humid conditions( non-weather): No

Work near moving mechanical parts: No

Fumes or airborne particles: Yes

Toxic or caustic chemicals: No

Outdoor weather conditions: Yes

Extreme cold (non-weather): No

Extreme heat (non-weather): No

Risk of electrical shock: Yes

Work with explosives: No

Risk of radiation: Yes

Vibration: No

Hearing ability required for work environment is: Yes/No

Ability to hear alarms on equipment: Yes

Ability to hear patient call: Yes

Ability to hear instructions clearly: Yes

Hi/Med/Lo

The typical noise level for the work environment is: Med

REPETITIVE MOTION ACTIONS

Percent of Time

Repetitive use of foot control: 0%

Repetitive use of hands: 50%

Grasping - simple/light: 20%

Grasping - firm/heavy: 5%

Fine dexterity: 25%

Keywords: Aspen Valley Hospital, Snowmass , Medical Assistant - OrthoAspen Clinic, Healthcare , Snowmass, Colorado

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