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Ambulance Operations Supervisor

Company: Aspen Valley Hospital
Location: Snowmass
Posted on: April 7, 2019

Job Description:

Facilitates effective team management activities for the Aspen Ambulance Service.# Has direct responsibility and authority for supervision and development of staff.# Provides leadership and acts as a resource for staff.# Assists with clinical problem solving, management of staffing, and prioritization of duties and expense management. Assists with other duties as assigned by the Ambulance District Director. #Assistance required with purchases #$500.00, payroll, grant writing, budget management.# Will maintain a scheduled shift of ambulance duty.# Fosters teamwork to ensure safe, quality services.# Promotes interdepartmental communication.# Fosters and promotes the mission and core values of the organization. CLINICAL PROCESS # PRACTICE SKILLS # Fully competent in primary role on unit; performs patient and family assessment and problem identification, plans care accordingly, implements and evaluates plan of care so that problems are resolved. # Adheres reliably to all accepted patient safety standards. # Identifies and promotes new learning around changing patient safety standards of practice. # Serves in advocacy role; encouraging active involvement of patient and family in their care. # Prioritizes patient#s situations and takes appropriate action in an efficient, effective manner. # Makes value-added resource decision for patient care with respect to supplies, equipment and acuity of care. # PATIENT TEACHING # Keeps patients informed regarding what to expect pre/during/post procedure######### # Provides individualized patient and family education consistent with patient#s learning style, readiness to learn and self care needs # Evaluated the effectiveness of patient learning # COMPLIANCE WITH RULES, REGULATIONS AND POLICIES # Records pertinent clinical documentation in accordance with regulatory requirements, professional standards and hospital policy. # Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. # Follows Hospital compliance plan and policies, including the Code of Conduct. # Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.) # PROFESSIONAL DEVELOPMENT # INTEGRATION # Demonstrates responsibility and accountability for own professional decision making. # Develops professional goals and diversity of responsibilities within practice; consistent with hospital mission and goals # Demonstrates role awareness and seeks individualized/department specific continuing education that improves patient care or professional practice. # Able to express values around patient/family centered care and assists others to achieve shared understanding. # Active participant in quality improvement processes. # Participates and contributes to unit meetings and activities. # Identifies need to seek out additional information when needed and apply relevant findings to practice # SERVICE EXCELLENCE # CUSTOMER SERVICE # Demonstrates purposeful service excellence through exceeding patient and co-worker expectations. # Represents the department and hospital as a dedicated, courteous and responsive employee. # VI #####UNIT SPECIFIC DUTIES # RESPONSIBILITIES Personnel management to include hiring, disciplinary actions with consult of Ambulance Director. # Audit of ambulance reports and charges.# Liaison with the AspenValleyHospitalbilling department for questions or concerns. # Ambulance, equipment and communication equipment management and maintenance. # Oversee supply and inventory control.# Daily and monthly checks and check-off sheets. # IT liaison for maintenance of computers, printers and pagers. # Staff scheduling both in-season and off-season. # Paramedic field work, as needed, given seasonal variations and availability of staff. # Back-up Medic for IFT#s, second out ambulance calls and fixed wing transfers. # Operational purchases #$500.00, staff C.E. expense request processing and assist with monthly review of Ambulance P#L for accuracy. # Assist with annual Patient Charge Rate Survey. # Special events coordinator. # Facility maintenance management, Annual ambulance licensing and inspections, controlled substance inventory and control, uniform purchase and inventory. # Controlled substance inventory and control. # Competency development and tracking for regulatory compliance.# TB testing and safety compliance of staff. # Assist with ICS and disaster drill training. # Policy # Procedure development and maintenance. # In-services, seminars, meetings may be required at the request of the Ambulance Director. # Services as facilitator for interdepartmental issues and with Air Transfer Services to assure optimal patient care. # Serves as administrative liaison between staff administrative/management personnel and physicians when the Director is not present. # POPULATION SPECIFIC CRITERIA Ensures developmentally and medically appropriate care for all patient populations and age groups. # CORE VALUES # Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients# expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient#s safety above all else. # Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas # Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly.# He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance.# The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders # Accountability:takes responsibility for his/her actions, abides by the hospital#s guiding philosophies and policies, and follows through on commitments and physician orders.# He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers # Integrity:is truthful, trustworthy, and principled.#He/she#demonstrates character, conviction, and honest and ethical behavior in all interactions with others.##The employee#s word can be trusted.##Behavior is#consistent with these AVH Core Values # EDUCATION/EXPERIENCE REQUIREMENTS Two years minimum general office/clerical experience, preferably in a hospital setting and knowledge of medical terminology. Experience with operating an emergency vehicle and a clean driving record required. Prior management / supervisor skills preferred # LICENSE/REGISTRATION/CERTIFICATIONS Current paramedic in the State of Colorado at the time of appointment. Valid Colorado Driver#s License. BLS, ACLS, BTLS, PALS Critical Care within 1 year of hire # KNOWLEDGE AND SKILL REQUIREMENTS Excellent verbal and written skills Adaptable to change and able to function in a team based management structure that is value driven Ability to concentrate and show attention to detail Relatively high degree of analytical abilities Strong interpersonal skills required Ability to work independently LANGUAGE SKILLS Ability to read and communicate effectively in English Spanish preferred # WORKING CONDITIONS Normal patient care environment with little exposure to excessive noise, dust and temperature May be exposed to communicable diseases through normal or careless performance of responsibilities May be exposed to mechanical dangers associated with mechanical devices May be exposed 12 to stressful situations

Facilitates effective team management activities for the Aspen Ambulance Service. Has direct responsibility and authority for supervision and development of staff. Provides leadership and acts as a resource for staff. Assists with clinical problem solving, management of staffing, and prioritization of duties and expense management. Assists with other duties as assigned by the Ambulance District Director. Assistance required with purchases > $500.00, payroll, grant writing, budget management. Will maintain a scheduled shift of ambulance duty. Fosters teamwork to ensure safe, quality services. Promotes interdepartmental communication. Fosters and promotes the mission and core values of the organization.

CLINICAL PROCESS & PRACTICE SKILLS Fully competent in primary role on unit; performs patient and family assessment and problem identification, plans care accordingly, implements and evaluates plan of care so that problems are resolved. Adheres reliably to all accepted patient safety standards. Identifies and promotes new learning around changing patient safety standards of practice. Serves in advocacy role; encouraging active involvement of patient and family in their care. Prioritizes patient's situations and takes appropriate action in an efficient, effective manner. Makes value-added resource decision for patient care with respect to supplies, equipment and acuity of care. PATIENT TEACHING Keeps patients informed regarding what to expect pre/during/post procedure Provides individualized patient and family education consistent with patient's learning style, readiness to learn and self care needs Evaluated the effectiveness of patient learning COMPLIANCE WITH RULES, REGULATIONS AND POLICIES Records pertinent clinical documentation in accordance with regulatory requirements, professional standards and hospital policy. Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. Follows Hospital compliance plan and policies, including the Code of Conduct. Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.) PROFESSIONAL DEVELOPMENT & INTEGRATION Demonstrates responsibility and accountability for own professional decision making. Develops professional goals and diversity of responsibilities within practice; consistent with hospital mission and goals Demonstrates role awareness and seeks individualized/department specific continuing education that improves patient care or professional practice. Able to express values around patient/family centered care and assists others to achieve shared understanding. Active participant in quality improvement processes. Participates and contributes to unit meetings and activities. Identifies need to seek out additional information when needed and apply relevant findings to practice SERVICE EXCELLENCE & CUSTOMER SERVICE Demonstrates purposeful service excellence through exceeding patient and co-worker expectations. Represents the department and hospital as a dedicated, courteous and responsive employee. VI UNIT SPECIFIC DUTIES & RESPONSIBILITIES Personnel management to include hiring, disciplinary actions with consult of Ambulance Director. Audit of ambulance reports and charges. Liaison with the AspenValleyHospitalbilling department for questions or concerns. Ambulance, equipment and communication equipment management and maintenance. Oversee supply and inventory control. Daily and monthly checks and check-off sheets. IT liaison for maintenance of computers, printers and pagers. Staff scheduling both in-season and off-season. Paramedic field work, as needed, given seasonal variations and availability of staff. Back-up Medic for IFT's, second out ambulance calls and fixed wing transfers. Operational purchases Assist with annual Patient Charge Rate Survey. Special events coordinator. Facility maintenance management, Annual ambulance licensing and inspections, controlled substance inventory and control, uniform purchase and inventory. Controlled substance inventory and control. Competency development and tracking for regulatory compliance. TB testing and safety compliance of staff. Assist with ICS and disaster drill training. Policy & Procedure development and maintenance. In-services, seminars, meetings may be required at the request of the Ambulance Director. Services as facilitator for interdepartmental issues and with Air Transfer Services to assure optimal patient care. Serves as administrative liaison between staff administrative/management personnel and physicians when the Director is not present. POPULATION SPECIFIC CRITERIA Ensures developmentally and medically appropriate care for all patient populations and age groups. CORE VALUES

Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients' expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient's safety above all else.

Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability:takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity:is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values

EDUCATION/EXPERIENCE REQUIREMENTS

* Two years minimum general office/clerical experience, preferably in a hospital setting and knowledge of medical terminology.
* Experience with operating an emergency vehicle and a clean driving record required.
* Prior management / supervisor skills preferred

LICENSE/REGISTRATION/CERTIFICATIONS

* Current paramedic in the State of Colorado at the time of appointment.
* Valid Colorado Driver's License.
* BLS, ACLS, BTLS, PALS
* Critical Care within 1 year of hire

KNOWLEDGE AND SKILL REQUIREMENTS

* Excellent verbal and written skills
* Adaptable to change and able to function in a team based management structure that is value driven
* Ability to concentrate and show attention to detail
* Relatively high degree of analytical abilities
* Strong interpersonal skills required
* Ability to work independently

LANGUAGE SKILLS

* Ability to read and communicate effectively in English
* Spanish preferred

WORKING CONDITIONS

* Normal patient care environment with little exposure to excessive noise, dust and temperature
* May be exposed to communicable diseases through normal or careless performance of responsibilities
* May be exposed to mechanical dangers associated with mechanical devices
* May be exposed 12
* to stressful situations

Keywords: Aspen Valley Hospital, Snowmass , Ambulance Operations Supervisor, Healthcare , Snowmass, Colorado

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