Clinic Coordinator I

Company: Aspen Valley Hospital
Location: Glenwood Springs
Posted on: January 25, 2023

Job Description:

Company Overview:

Embrace the adventure of a career at Aspen Valley Hospital. Aspen Valley Hospital is a twenty-five-bed community hospital that represents the best of two worlds - the warmth and friendliness of a small town and the technical expertise of a major medical center. Our award-winning hospital, nestled in the heart of Aspen, CO, includes a team of more than 500 people dedicated to making a difference for our patients, families, and community. Nationally we are recognized for providing some of the most exceptional patient care of any hospital across the country.

AVH requires the initial series of COVID-19 Vaccinations for all Staff.

This Position Offers:

Highly competitive pay, 40 hours per week, comprehensive benefits package (including generous PTO, health insurance within your first 30 days, retirement), being part of a very cohesive & supportive team, four of North America's top ski resorts at your doorstep, and much more.

Job Overview:

Registers outpatient clinic visits. Obtain insurance card and input information into Electronic Medical Records. Coordinates issues as appropriate with Clinic Director. Answers phone and assists with the daily operations of the units/clinics. This function maintains confidentiality with patients, staff and guests. As a Registrar working in a clinic location, they are responsible for complete and accurate registrations, including the proper completion of required consent for treatment and payer compliance forms and the copying/scanning of patient insurance cards. The Registrar practices exceptional customer service and professionalism, performs data entry as assigned. Additionally, the Registrar will collect payments at time of service as instructed, and ensures accurate posting. The Registrar's daily responsibilities are directed by the Clinic Supervisor in cooperation with the OP Clinic Director. Monitors lobby activities and alerts the Clinic Supervisor, Physician, or Nursing Staff when triage is needed or when the lobby is full. Responsible for reconciliation of petty cash and balancing at the end of the day. Ensures the clinic is closed, locked and alarm set at the end of the day. Responsible for scanning patient records to Medical records department on a daily basis. Ensures that all parties have appropriate forms and makes copies as appropriate to ensure clinic flow. Schedules first-time and follow-up visits with patients.

Primary Scope of Responsibilities:

• Obtain insurance and demographic information, completing and documenting ABNs as appropriate.
• Performs accurate registration using thorough interview technique to ensure that information is complete and accurate. Ensures that all compliance requirements have been met, and the registration is properly created and/or updated for anticipated billing.
• Schedule patient clinic visits and AVH based diagnostic tests/procedures, ordered by the provider, according to established protocols. Communicate with ancillary departments, as needed. Provide pertinent pre and post-test/procedure information to the patient in a timely manner
• Exercises the most desirable customer service demeanor and professionalism in all communication, duties and attire while interacting with patients, physicians, staff and visitors.
• Is thoroughly versed in Hospital and applicable HIPAA regulations and is especially sensitive to, and mindful of, patient confidentiality in all scenarios. Conforms to all regulations without exception.
• Performs cash collections at time of service, consistent with financial counseling procedures, the hospital's Credit and Collection Policy and Guidelines and other financial directives. Utilizes software for payment and receipt on all applicable encounters. Handles money competently and securely, properly balances received payments and returned change, and balances and reconciles cash drawer daily.
• Serves as a receptionist for the waiting area. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients, and families. Assists with keeping family members updated regarding patient's procedure/visit.
• Answers telephone calls promptly and responds to requests and messages in a timely manner. Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed. Perform reminder calls to patients as required.
• Utilizes paging system as needed/directed.
• Assist with discharging patients from the Clinic, with coordinating follow-up appointments, pre-authorization and scheduling of surgeries and procedures as needed. Inform patients about their next steps and assist with any questions.
• Accurately prepares and maintains patient charts including scanning of medical records and results of tests/procedure done by non AVH sites into electronic medical record, as needed.
• Prioritizes work load.
• Participates and contributes in Department meetings
• Adheres to all accepted patient safety standards
• Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations.
• Maintain flexibility for reassignment to a variety of Outpatient Clinics as assigned by leadership.
• Other duties as assigned/requested.
  
  Working Conditions:
  
  
  • Normal patient care environment with little exposure to excessive noise, dust and temperature
  • May be exposed to communicable diseases through normal or careless performance of responsibilities
  • May be exposed to mechanical dangers associated with mechanical devices
  • May be exposed to stressful situations
    
    Minimum Qualifications & Requirements:
    
    
    • Knowledge of medical terminology preferred
    • Strong interpersonal & customer service skills required
    • PC Computer proficiency required
      
      • Specifically, Microsoft Office suite
      • Medical terminology preferred
      • Ability to read and communicate effectively in English
      • Spanish preferred
        
        Benefits & Compensation:
        
        Hire-in rates of pay are based upon the relevance of years of experience, education and certifications. Our talent acquisition team will help you understand how your direct experience will be considered.
        
        Pay range for new hires: $20.88 - $27.14/hr
        
        Our comprehensive benefits package includes generous paid time off, health insurance within your first 30 days, and retirement, which can be viewed here.

Keywords: Aspen Valley Hospital, Snowmass , Clinic Coordinator I, Healthcare , Glenwood Springs, Colorado