Registrar & Scheduler - Oncology Clinic
Company: Aspen Valley Hospital
Location: Snowmass
Posted on: January 6, 2021
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Job Description:
Job DescriptionJob Summary: Schedules all outpatient
chemotherapy, pain clinic and clinic procedures as they are
requested using the scheduling module. This function is responsible
for coordination with pre-authorization function to ensure accurate
and timely payer information. The scheduler coordinates issues as
appropriate with OP Clinics Director and OP nurses specific to
scheduling. Answers phone and assists with the daily operations of
the units/clinics. This function maintains confidentiality with
patients, staff and guests. As a Registrar working in a clinic
location, they are responsible for complete and accurate
registrations, including the proper completion of required consent
for treatment and payer compliance forms and the copying/scanning
of patient insurance cards. The Registrar practices exceptional
customer service and professionalism, performs pre-admission,
insurance verification and certification, and data entry as
assigned. Additionally, the Registrar will collect payments at time
of service as instructed, and ensures accurate posting. The
Registrar's daily responsibilities are directed by the OP Clinic
Director, in cooperation with the Admitting Supervisor. OP Clinics
Scheduler Scheduling Accurately schedules all chemotherapy,
infusion, pain and oncology clinic procedures as needed/requested
in a timely manner using the scheduling module and electronic
medical record. Scheduling includes ensuring accurate MD order,
scanning orders, obtaining insurance and demographic information,
completing and documenting ABNs as appropriate, entering
appropriate diagnosis codes, communicating with pre-cert team as
appropriate. Communicates appropriate pre procedure information to
patient when scheduling and refers patient questions unable to
answer to RN. Communicates immediately, or as soon as possible, any
pertinent information, scheduling conflicts/issues, or special
equipment needs/issues about scheduled procedures to nursing staff,
pharmacy, and physician offices. Maintains tickler file for future
appointments. Calls patients to confirm appointments day prior to
scheduled appointment. Registrar Duties Performs accurate
registration using thorough interview technique to ensure that
information is 100% complete and accurate. Ensures that all
compliance requirements have been met, and the registration is
properly created and/or updated for anticipated billing. Exercises
the most desirable customer service demeanor and professionalism in
all communication, duties and attire while interacting with
patients, physicians, staff and visitors. Conforms to dress-code
without exception. Is thoroughly versed in Hospital and applicable
HIPAA regulations and is especially sensitive to, and mindful of,
patient confidentiality in all scenarios. Conforms to all
regulations without exception. Performs cash collections at time of
service, consistent with financial counseling procedures, the
hospital's Credit and Collection Policy and Guidelines and other
financial directives. Utilizes software for payment and receipt on
all applicable encounters. Handles money competently and securely,
properly balances received payments and returned change, and
balances and reconciles cash drawer daily. Serves as a receptionist
for the Outpatient Clinic waiting area. Communicates and
coordinates information in a knowledgeable and courteous manner
with staff, patients, and families. Assists with keeping family
members updated regarding patient's procedure/visit. Answers
telephone calls promptly and responds to requests and messages in a
timely manner. Takes accurate messages, relays/forwards messages to
appropriate personnel, and refers callers to appropriate personnel
as needed. Utilizes paging system as needed/directed. Patient
Safety & Confidentiality Adheres to all accepted patient safety
standards Follows all security, confidentiality, privacy policies
as well as all industry specific rules and regulations. Unit
Specific Duties and Responsibilities/Day to Day Operations
Accurately prepares and maintains patient charts for Chemo/Infusion
including scanning of medical records and results of
tests/procedure done by non AVH sites into electronic medical
record, as needed. Inserts all patient orders as directed into
scheduling module, clarifying with immediate charge nurse any
concerns. Prioritizes work load. Participates and contributes in
Department meetings Other duties as assigned/requested. CORE VALUES
Patient Centered:is passionate about patient care, creating
positive impressions on a consistent basis and exceeding our
patients' expectations. Exhibits courtesy and sensitivity to the
needs of patients and their families, responds with a sense of
urgency to patient problems, anticipates patient requirements,
responds proactively and places the patient's safety above all
else. Teamwork:works collaboratively with physicians and other
staff and assists whenever possible. He/she openly shares
information, provides feedback and participates in app
Keywords: Aspen Valley Hospital, Snowmass , Registrar & Scheduler - Oncology Clinic, Healthcare , Snowmass, Colorado
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