Conference Services Manager - Year Round - Full Time
Company: Steamboat Ski & Resort Corporation
Location: Meeker
Posted on: August 4, 2022
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Job Description:
Please note, this position is located at Steamboat Resort in
Steamboat Springs, CO.Who We Are: Steamboat- Ski Town, U.S.A. - -is
known as the friendliest mountain destination in the world, thanks
to our western heritage and welcoming staff. We pride ourselves on
hiring the best employees and providing an outstanding experience
for our staff and guests alike. Working at Steamboat Resort can be
the most rewarding seasonal experience or become a lifelong career.
You will also be a part of Steamboat's future as we move full steam
ahead with the resort's largest transformation and redevelopment in
history. Find out more about this exciting project at -. Fair
warning: Starting a job at Steamboat will lead to endless fun,
lifelong friendships, and a rooted sense of community. Who We're
Looking For: -Friendly folks who want to work at the best ski
resort, play in Champagne Powder and meet friends from around the
world. Our culture is supportive, challenging, passionate and
committed and we believe that diversity makes us stronger. We are
looking for unique individuals who exemplify these qualities -and
care about each other, our mission, our environment and our
communities. If you like to provide incredible guest service with a
friendly attitude, you're ready to join our team. If your dream job
includes skiing and riding, interacting with guests, rewarding
work, free concerts, fireworks, employee parties and more-we'd love
to hear from you! Perks & Benefits: -Year Round employees at
Steamboat are eligible for medical, dental, vision, legal plan, pet
insurance, PTO and Vacation, Paid Parental Leave, health saving
account with -employer contribution as well as the perks and
benefits that all Steamboat employees enjoy. These include a IKON
Base Pass ski pass for you and Alterra Mountain Company pass for
eligible dependents, competitive compensation, free bus passes to
surrounding areas, retail/rental discounts, food & beverage
discounts, industry pro deal discounts, friends & family discounted
tickets subject to restrictions, reservations and/or blackout
dates. Steamboat also offers a -401(k) plan with a generous company
match, (eligibility rules apply), Employee Assistance Program, and
a chance to learn and advance within Steamboat Ski & Resort Corp.
Steamboat employees are also eligible for discounted tuition with
partner online universities for all Alterra Mountain Company
employees to further their education. Steamboat Ski & Resort Corp
is looking for a new Catering & Conference Services Manager. Resume
and cover letter required. Detailed job description, including
responsibilities, work performed, tools or equipment used:--- Keep
all Delphi accounts and bookings up to standards developed by
Hotel.--- Solicit new business opportunities for hotel, including
cold calling, sales blitzes, meeting with prospective clients,
etc.--- Provide superior service to our customers (internal and
external) at all times.--- Respond to written and telephone
inquiries for the defined market. (15 rooms per night and less)---
Prepare written proposals and contact letters detailing deposit
amounts, due dates, attrition clauses and other agreed upon
criteria required to secure group business.--- Plan all aspects of
conference services provided by the Resort. Be the primary contact
for all conference client requests to include but not limited to:
Lodging, Banquet F&B, transportation, entertainment, retail,
spa, activities, information technology, decorations, lift tickets,
off site excursions, and billing.--- Negotiate pricing with the
client based on the entire scope of the conference needs. Exercise
discretion and judgment to determine the best scenarios for the
client based on size, budget, length of stay, eligible repeat
business, media exposure, community relations and multiple revenue
center opportunities.--- Determine deposit and payment schedules
based on Hotel guidelines. Monitor deposits as scheduled.---
Prepare and maintain financial documents and reports.--- Compile a
variety of information from both manual and computerized records
and files for regular and special reports in response to specific
requests by the supervisor.--- Document and distribute work as
requested by the client to various operational departments via
Banquet Event Orders and Conference Resumes as Hotel procedures
dictate. Provide detailed descriptions of services, product,
pricing, timing, location and layout of each individual event.---
Anticipate the group's impact on Resort operations both directly
and casually affected by the events.--- Notify Resort operations of
actual and potential impacts whenever possible via the Conference
Resume and direct communication.--- Monitor actual events as
appropriate. Assure that the event is understood and confirmed by
the Resort's Operations management as set forth in the Banquet
Event Order and Conference Resume.--- Report client feedback to
Hotel and Resort operations supervisors and managers to evaluate
event planning and performance on an ongoing regular basis.
Communicate improved communication and performance procedures to
the Conference Services staff through the Director of F&B.---
Carry out special assignments as requested by the client. Delegate
these tasks where standard Hotel operations procedures exist or
perform the task personally where no standard exists.--- Charge
appropriately as set forth in policy for services rendered to group
clients. Work with the client, Resort operations managers and the
Director of F&B to determine charges for unusual service and
product requests.--- Deal regularly with a variety of outside
individuals/organizations, including clients, potential clients and
vendors. Represent the Resort to a variety of regional and national
hospitality groups.--- Occasional need to meet groups upon arrival
or execution of event.--- Perform other tasks as assigned including
weekend and after hour duties. Minimum skills, education, and
ability required for this job:--- 1 to 3 years of relevant clerical
and administrative experience, or a combination of education and
experience from which comparable knowledge and skills are
required.--- Knowledge of Microsoft Office with extensive knowledge
of Excel.--- Knowledge of Delphi software helpful, but not
required.--- Experience in organizing and maintaining moderately
complex filing, computerized record systems.--- Good basic
administrative and/or organizational skills.--- Experience in
organizing and maintaining moderately complex filing, computerized
record systems.--- Broad base knowledge and skills in food service
management, including menu planning, cooking/food preparation
operations, dining rooms set-up and service, wine service,
ordering, staffing, pricing, and budgeting.--- Hotel experience
preferred.--- Must have valid driver's license without limitations
or restrictions and meet company's insurability standards (will be
required to complete Motor Vehicle Record).--- Ability to
problem-solve in a highly effective manner and maintain positive
relationships with guests and staff, including management,
subordinates, and co-workers.--- Ability to be a consistent role
model for company's Service Excellence standards. Physical
Requirements:--- Must be at least 18 years of age--- Must be able
to sit for long periods of time--- Ability to operate computer
keyboard--- Ability to communicate clearly in English, both verbal
and written--- Must be able to lead Hotel site tours, involving
walking and stairs Miscellaneous Information:--- Resume and cover
letter required--- This is a salaried exempt position and is not
subject to overtime pay--- Position requires working weekends and
holidays as needed--- Employment for this job is contingent upon
the successful completion of a background check--- Resume required
with online application - applications without a resume will not be
considered--- This position report to the Director of Sales with a
dotted line to the Director of Food & Beverage All Steamboat Ski &
Resort Corporation employees are required to follow adapting COVID
policies and guidelines. The base salary range below represents the
low and high end of the Steamboat Ski & Resort Corporation salary
range for this position. Actual salaries will vary and may be above
or below the range based on various factors including but not
limited to experience, education, training, location, merit system,
quantity or quality of production, responsibilities, and regular
and/or necessary travel. The range listed is just one component of
Steamboat Ski & Resort Corporation's total compensation package for
employees. Other rewards may include short-term and long-term
incentives and many region-specific benefits. Steamboat area base
salary range: $45,000 - $55,000 per year Steamboat Ski & Resort
Corporation is an Equal Opportunity Employer
Keywords: Steamboat Ski & Resort Corporation, Snowmass , Conference Services Manager - Year Round - Full Time, Executive , Meeker, Colorado
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